On arrival there was nowhere to leave the car to unload bags, the hotel is surrounded by resident parking and double yellow lines, even when paying for valet parking you have to risk leaving it on double yellows to hand over to the staff. The staff on reception on arrival were also very unfriendly, barely made an effort to say hello.
We booked this hotel over other choices for the option of the spa, the spa was hugely disappointing. No private cubicles in the changing areas and the spa smelt musty and damp throughout, especially the jacuzzi,
. It was not somewhere you want to sit and relax inhaling unpleasant odours and sitting in stale water.
Finally we were given a room with a balcony, on first impressions a nice upgrade from the standard room we had booked. However soon became a negative once unpacked that we found the external door to the shared balcony area did not lock, leaving us feeling vulnerable that 2 other rooms could access ours. And on top of this the shared balcony brought with it noise from other guests talking outside until 1am. The bed is positioned next to the patio doors to the shared balcony, so their conversation was practically happening at my bedside. After calling and emailing reception no one made any effort to ask the other room to respect the time of the day and keep the noise down or move the conversation inside. This made our plans of a relaxing night away far from enjoyable. We will not be returning.
