Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

是的，此住宿設有5 個室外泳池。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有店內泊車位？

是的，此住宿設有免費代客泊車服務。泊車位也許數量有限。

Costa Mujeres Ocean Allure - 僅限成人 - 全包的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:00。退房時間為 12:00。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否附設娛樂場？

否，此住宿不設娛樂場，但玩城賭場 (20 分鐘車程外) 及逸爾皇家賭場 (21 分鐘車程外) 就在附近。

Costa Mujeres Ocean Allure - 僅限成人 - 全包店內與附近有什麼好玩？

Costa Mujeres Ocean Allure - 僅限成人 - 全包的店內休閒康樂節目包括健身班、保齡球及彼拉提斯班。你可在 5 個室外泳池中任選一個痛快暢泳，又或充分善用全包住宿的其他設施/服務，當中包括2 間池畔酒吧及10 間酒吧等。Costa Mujeres Ocean Allure - 僅限成人 - 全包亦備有健身中心、SPA 服務及花園。

Costa Mujeres Ocean Allure - 僅限成人 - 全包內或附近是否設有餐廳？

是的，此住宿附設 8 間餐廳。

穆赫雷斯海岸Costa Mujeres Ocean Allure - 僅限成人 - 全包優惠

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

是的，此住宿設有5 個室外泳池。

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包內或附近是否設有餐廳？

是的，此住宿附設 8 間餐廳。

10/10 完美

2026 年 1 月 7 日

Resort is beautiful! Food was really good, good selection at breakfast buffet, dinner restaurants were excellent. The coffee shop had the best coffee I have ever had at an all inclusive. I would pay money for the mikes latte. Lots of seating at pools and lazy river. Less seating at the beach. Staff is very kind and worked so hard! (Make sure you are tipping them!) Highly recommend this resort!

Katarzyna Sandra (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 7 日

I had an awesome experience staying at Ocean Allure Cancun. The hotel is modern, clean, and in a great location with easy access to the beach and nearby attractions. The rooms were spacious, comfortable, and well-maintained, with great views and everything I needed for a relaxing stay. The staff really stood out—Tony, Hector, Janet, Maria and Ale very friendly, professional, and always willing to help with recommendations or anything we needed. The atmosphere was laid-back but still fun, making it perfect whether you’re looking to relax or explore Cancun’s nightlife.

Hugo Antonio (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 6 日

For a brand new resort the staff were fantastic and all of the amenities were in working order. The pools were very clean (albeit a bit cold) and the meals available were lovely. Wouldn't hesitate to recommend this resort to a friend.

Tara (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 6 日

We stayed here for 5 days & it was an incredible experience. The staff was absolutely the best each of us have ever experienced! They really go above and beyond at every twist and turn to make you feel welcomed. The food is outstanding with plenty of options. There is a very good breakfast & lunch buffet here if you are looking for that option. They also have PLENTY of stand alone restaurants with a la carte and full menu options as well. Plenty of pools with more than enough spacing and servers who are constantly available to serve you drinks. The beach is stunning as well! Rooms are clean & ours (Privilege Junior Swim Up) contained a waterfall shower, fridge with drinks (both alcoholic & non), plenty of closet space, safe, steamer for clothes, dual sinks & a beautiful swim up right outside. This just opened Dec 3rd so there are a few MINOR things they could improve upon such as slightly warmer pool water. We noticed not many people were utilizing the pool due to its extremely cold temperatures. The 2nd would be more consistent music by the pools. We found ourselves having to pool hop a bit to find where the music was playing. Lastly, there are day beds available at the beach for privilege customers...you HAVE to arrive there by 6am at the latest as it is first come first served. I would like to see them add more of those as a convenience for others who pay max price as well. Again these are minor improvements but overall 10/10 place and would HIGHLY recommend to anyone.

Eddie (4 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 6 日

We recently stayed at this resort and overall had a pleasant experience. The property is very clean, quiet, and not crowded, which made it easy to relax. The beach itself is beautiful and well maintained. However, there are not nearly enough lounge chairs. If you arrive around 10 a.m., you’ll likely spend a good amount of time walking back and forth trying to find one. I understand the resort just opened on December 1st, but if you know how many rooms are booked, it seems reasonable to provide enough basic essentials for your guests. The Italian restaurant was clearly understaffed — it took about 20 minutes just to get water, and the fish we ordered was dry. This was disappointing, especially since it’s the only restaurant that requires reservations. The other restaurants were decent and more consistent. Our room was clean when we arrived, except for the shower floor, which we had to rinse ourselves. After the first night, we used the door hanger to skip housekeeping, but once we removed it the next day, no one came to clean — not that day, nor the next, until late at night. The spa was another letdown. A 60‑minute massage was $169, which would be fine if the spa felt special, but the space was very plain and lacked any warmth or coziness. I wouldn’t return to the spa based on this experience. On a positive note, booking a trip to Xcaret Park through the resort was very easy, everything went smoothly, and we enjoyed it a lot. Despite the issues, the resort is new, clean,

Eigrdas (5 晚友伴旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 5 日

High potential, but currently in a "soft-opening" transition. Pros: Beautiful tropical design, amazing beach, decent food options, plenty of entertainment, and incredibly kind staff. Cons: Visible construction flaws (paint/tiles) and very cold pool water (we believe the water temperature should be comfortable enough not to be shivering). Great for adults, but wait a few months if you want a "polished" experience. I have no doubt that this resort can be a 5 star resort in the future. • Overall Rating: 4/5 Stars (soft opening) • Best For: Couples, families with adult children, wanting a more relaxed focused stay with entertainment available. Stay: December 27-January 2 Would I return? Yes but during warmer season and after plenty of time for the resort to sort out some issues and improve wherever necessary. *Please note I am not a travel reviewer. Therefore, I am writing this review based on what we experienced throughout. We did not really go out of our way to ensure we try absolutely everything the resort has to offer.

Janvil (6 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 5 日

Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room.

Mariam (3 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 5 日

We enjoyed our stay overall. There were a few areas that need improvement. Service was generally good but there were a lot of miscommunication between staff which led to us being given inaccurate information. The food was good but when it was busy you could tell the quality really dropped. The beach is great but it really needs more chairs. The pools & lazy river are awesome although a bit chilly. I'm sure that will be corrected as they continue to warm up. The Piano Bar, Lobby Bar, and Sports Bar always provided great service and outstanding drinks. The other bars around pools & at restaurants were not as good. The bowling alley and golf simulator were really great activities that are very unique to this resort. The golf simulator has tons of potential to both generate additional revenue and provide great experiences for customers. The room was very spacious and well appointed but it really should have been deep cleaned before they allowed anyone to stay there. There was a lot of construction dust on everything and paint/caulk splashes all over the place. With a good deep cleaning, the room would be outstanding. The lobby provides a beautiful and dramatic entry into the resort. Overall, the resort has a lot of potential but needs to address a few service, food, and cleanliness items to be considered 5* in my opinion.

Justin David (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 5 日

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.

Adilene (5 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 5 日

The room was dusty because of next door was under repair, they welcome note was not my name

Flora D (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

This resort is brand new and beautiful. The staff is friendly and helpful.

Ursula (9 晚行程)

CheapTickets 真實旅客評價

10/10 完美

2026 年 1 月 4 日

great place

Marco (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 4 日

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.

Gregory (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Large and clean room , amazing beach , excellent hotel , I recommend 100%

EMILIO O (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).

Ryan Jonathan (7 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2026 年 1 月 4 日

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm

Cameron George (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!

Sybil (4 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 3 日

They need to improve on service, quality of food, hospitality, and more.

Lori (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 3 日

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.

Emma Margaret (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 3 日

El hotel es increíble, nuevo, muy amplio, lleno de actividades, la comida espectacular y el servicio maravilloso! El buffet en los Corales buenísimo y Bryham y Diego te hacen sentir como en casa, Pablo en el Steak House es maravilloso, siempre dando un extra, Rubén en el Pez Dama dando las mejores recomendaciones para comer (no dejes de probar los tacos baja), Gerardo en el japonês hace que la experiencia sea inolvidable, la comida en el Blue Moon es deliciosa, especificamente el risotto. Las actividades en la alberca están super divertidas, Janet y Jimena lo hacen increíble, de verdad hacen que te animes y no quieras perderte ninguna clase y Eduardo siempre al pendiente tuyo para cualquier bebida que necesites! Definitivamente regresaremos pronto!

Maura (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2026 年 1 月 3 日

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.

Joyce (4 晚友伴旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 3 日

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!

christina (3 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2026 年 1 月 3 日

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.

Greg (6 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2026 年 1 月 3 日

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.

Weng Si (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 2 日

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.

Eric (5 晚浪漫旅程)

Expedia 真實旅客評價

Costa Mujeres Ocean Allure - 僅限成人 - 全包

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？