Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

是的，此住宿設有5 個室外泳池。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有店內泊車位？

是的，此住宿設有免費代客泊車服務。泊車位也許數量有限。

Costa Mujeres Ocean Allure - 僅限成人 - 全包的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:00。退房時間為 12:00。

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否附設娛樂場？

否，此住宿不設娛樂場，但玩城賭場 (20 分鐘車程外) 及逸爾皇家賭場 (21 分鐘車程外) 就在附近。

Costa Mujeres Ocean Allure - 僅限成人 - 全包店內與附近有什麼好玩？

Costa Mujeres Ocean Allure - 僅限成人 - 全包的店內休閒康樂節目包括健身班、保齡球及彼拉提斯班。你可在 5 個室外泳池中任選一個痛快暢泳，又或充分善用全包住宿的其他設施/服務，當中包括2 間池畔酒吧及10 間酒吧等。Costa Mujeres Ocean Allure - 僅限成人 - 全包亦備有健身中心、SPA 服務及花園。

Costa Mujeres Ocean Allure - 僅限成人 - 全包內或附近是否設有餐廳？

是的，此住宿附設 8 間餐廳。

穆赫雷斯海岸Costa Mujeres Ocean Allure - 僅限成人 - 全包優惠

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

是的，此住宿設有5 個室外泳池。

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: Costa Mujeres Ocean Allure - 僅限成人 - 全包內或附近是否設有餐廳？

是的，此住宿附設 8 間餐廳。

10/10 完美

2026 年 1 月 5 日

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.

Adilene (5 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 5 日

The room was dusty because of next door was under repair, they welcome note was not my name

Flora D (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

This resort is brand new and beautiful. The staff is friendly and helpful.

Ursula (9 晚行程)

CheapTickets 真實旅客評價

10/10 完美

2026 年 1 月 4 日

great place

Marco (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 4 日

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.

Gregory (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Large and clean room , amazing beach , excellent hotel , I recommend 100%

EMILIO O (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).

Ryan Jonathan (7 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2026 年 1 月 4 日

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm

Cameron George (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 4 日

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!

Sybil (4 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 3 日

They need to improve on service, quality of food, hospitality, and more.

Lori (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 3 日

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.

Emma Margaret (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 3 日

El hotel es increíble, nuevo, muy amplio, lleno de actividades, la comida espectacular y el servicio maravilloso! El buffet en los Corales buenísimo y Bryham y Diego te hacen sentir como en casa, Pablo en el Steak House es maravilloso, siempre dando un extra, Rubén en el Pez Dama dando las mejores recomendaciones para comer (no dejes de probar los tacos baja), Gerardo en el japonês hace que la experiencia sea inolvidable, la comida en el Blue Moon es deliciosa, especificamente el risotto. Las actividades en la alberca están super divertidas, Janet y Jimena lo hacen increíble, de verdad hacen que te animes y no quieras perderte ninguna clase y Eduardo siempre al pendiente tuyo para cualquier bebida que necesites! Definitivamente regresaremos pronto!

Maura (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2026 年 1 月 3 日

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.

Joyce (4 晚友伴旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 3 日

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!

christina (3 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2026 年 1 月 3 日

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.

Greg (6 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2026 年 1 月 3 日

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.

Weng Si (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2026 年 1 月 2 日

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.

Eric (5 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2026 年 1 月 2 日

Food is not good as a five star resort

Stella (10 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2026 年 1 月 1 日

Staff and amenities

Shawntel Nicole (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 12 月 31 日

Food, drink, beach was great. Most the staff was great. Had issues in our room with the bathroom. The ceiling and walls were leaking toilet water from above us. Reported the issue at 7am did not get another room until 7pm. Had to repeat and complain multiple times to multiple employees at the front desk. The manager on duty Jennifer did not resolve anything and kept putting us off. Another employee had me waiting in the lobby for Jennifer for over an hour 1/2 and neither showed back up. I had to complain to another manager who finally got us another room. Guess Jennifer’s shift ended and she didn’t care enough to fix the issue she knew about since her shift started at 8am or 9am. Ridiculous to tell us they had to get a room cleaned before they could check us in but they were steadily checking in other guest. Sucks I had to spend most of one day on vacation try to resolve this. Witness several people also complaining about plumbing issues from water leaking out of light fixtures to toilet dismounting off the wall with water leaks. The jets in our tub did not work either.

Angela (4 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 12 月 30 日

The rooms were clean, spacious. For a new facility, everything was in good working order, plumbing, electrical were all in good working condition. Staff were always readily available, polite and eager to help.

Stephen O. (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 12 月 30 日

5 stars

Gregory (7 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 12 月 30 日

Unfortunately, the negatives outweighed the positives. The biggest issue was the misleading room description. We booked a Junior Suite with sea view but were given a room facing the back of the building with a view of another resort. When we complained, staff claimed that as long as we could slightly see the ocean from the balcony, it qualified as a sea-view room—which is misleading and unacceptable. We also experienced ongoing power and AC issues. The circuit breaker kept tripping, and the room phone didn’t work without power, forcing us to walk to the front desk multiple times. The first night, no technician showed up and we slept without power or AC. The second night, after insisting again, they finally sent someone and fixed the issue, but the situation was extremely frustrating. Food quality and access were disappointing. Two restaurants required reservations, yet there was no availability for our entire stay—even from day one. Staff refused to make any exceptions. The remaining restaurants had long lines, with wait times up to an hour. One night, we couldn’t get dinner anywhere and had to rely on room service. The club sandwich we received was tasteless, with very dry meat. Guests who booked through Expedia receive a different-colored wristband, and the staff clearly treats them as inferior, which was very noticeable. The spa experience was also a letdown. We paid $280 for an 80-minute massage. Mine was fine, but my wife’s deep tissue massage was poorly done. The manage

Ryan (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 12 月 29 日

Spotless and courteous, a true five star resort

William (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 12 月 28 日

Brand new beautiful resort, beautiful room, amenities, gym and restaurants, especially Privilege restaurant and pool, staff is super attentive and kind.Ceviche at seafood place is bomb, coffee shop and French place are yummy too. Make sure u make reservations with the butler for all days of your stay right the way after check in , or you will wait a long time to get anywhere.Overall very relaxing, enjoyable experience, thank you guys

Nikita (5 晚行程)

Expedia 真實旅客評價

Costa Mujeres Ocean Allure - 僅限成人 - 全包

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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Costa Mujeres Ocean Allure - 僅限成人 - 全包是否設有泳池？

Costa Mujeres Ocean Allure - 僅限成人 - 全包是否允許寵物入住？