I always could talk to the staff through the WhatsApp and the staff was great. I have no issues with the staff. They were very friendly and accommodating and I really did appreciate the staff. The Internet was spotty. The surrounding area right next to it is a bit rough with dogs, constantly barking. The swimming pools on top of the building are not heated, which would have been nice to relax them, but it was too cold. Anyway, I’m not a big fan of the condo, but I am a fan of the staff. The staff was great.
Dan
Dan (9 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 12 月 24 日
I got no check-in info, the hotel msnagement has no physical or virtual helpdesk and when I called in the number given to hotels.com no one picked up. I waited for almost an hour with a lot of luggage on the road until a guy passing by us asked if we wanted to be let in the condo and turns out he was the manager. Later he took us to a completely different room that advertised and said that was all they had available. The room had dirty dishes in the kitchen, dirty bathroom and rusty furniture. We left immediately and they had the audacity to charge us. Got no help from hotels.com btw.
Namasee
Namasee (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 12 月 9 日
Buena localizacion para ir a diferentes puntos importantes.
Marlon
Marlon (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 12 月 4 日
Great room with all the amenities and trendy decor. Free laundry on the first floor. Plenty of street parking. Friendly and responsive host. Great value for the money, would definitely stay here again. The only thing is that it’s an 11 minute walk to the beach, it’s not beach front.
Jessica
Jessica (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 11 月 9 日
El interior del apartamento esta muy bien pero realmente no es el tipo de alojamiento que aparenta en el anuncio. Esta a 5 minutos de avenidas principales pero hasta que llegas el barrio es complicado, es habitual que pueda haber gente hebria o que te diga cualquier cosa cuando anochece. En cuanto a la atencion, muy por debajo de lo esperado, Cuando llegamos no teniamos como entrar porque no habia recepcion y la persona no nos habia entregado el codigo de acceso y no cogia el telefono. Aunque llegamos mas tarde de la hora del check out la habitacion estaba sucia y aunque pudimos dejar las maletas tuvimos que esperar mas tiempo fuera antes de entrar. Para colmo hubo una caida de luz en algunos barrios de playa del carmen (cuando paso esto no les dijimos nada porque era algo general) pero al volver en el resto de zonas le contactamos y no nos contestaba a pesar de ver nuestros mensajes. Finalmente estuvimos mas de 12 horas sin luz. En definitiva, el interior del apartamento genial, pero lo externo es una loteria.