Couldn't check in even ten minutes early. Staff seemed to be scrambling to get rooms ready. Lots of people were waiting. Windows did not block sound from outside like at other hotels. Curtains did not close all the way to block light at night; in fact, the tracks they were on had a three foot gap in the middle, so there was no possibility of them closing. Bed was mediocre, pillows were pancakes, and the room clearly had not been updated in decades. Cigarette burns on floor and furniture, rotten wood under the fridge, paint on the curtains, extremely loose toilet seat, which was a hell of a ride. Zero personality in the decor. Disappointing considering being in the Chelsea neighborhood. Won't stay again.