See all properties

Grand Sapphire

4.5 star property
Luxury hotel with spa, near Zenkov Cathedral

Choose dates to view prices

Photo gallery for Grand Sapphire

Suite | Minibar, in-room safe, soundproofing, iron/ironing board
Lobby
Restaurant
Lobby
Children's activities
Nestled close to Almaty Opera House and Almaty Zoo, Grand Sapphire offers an upscale retreat. Enjoy a rejuvenating massage at the onsite spa LUXCOSMED, relax with dry cleaning/laundry services, or explore nearby Zenkov Cathedral. With free in-room WiFi and a 24-hour front desk, guests can unwind while previous guests rave about the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Airport transfer
  • Bar
  • Non-smoking
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Steam room
  • Room service
  • Room service
  • Massage/treatment rooms
  • Business center
  • Airport shuttle
  • Train station drop-off service
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children stay free
  • Playground on site
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Single Room

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Bathrobes
Hair dryer
Private bathroom
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Bathrobes
Hair dryer
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Superior Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Bathrobes
Hair dryer
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Bathrobes
Hair dryer
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Mountain View, Executive Level

Family Room, Mountain View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board

Family Room, Mountain View, Executive Level

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Bathrobes
Hair dryer
Private bathroom
  • 376 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room, City View, Executive Level

Deluxe Room, City View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Room, City View, Executive Level

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Bathrobes
Hair dryer
Private bathroom
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Penthouse

Penthouse | Minibar, in-room safe, soundproofing, iron/ironing board

Penthouse

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Bathrobes
Hair dryer
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, iron/ironing board

Suite

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Bathrobes
Hair dryer
Private bathroom
  • 495 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Hotel Kazakhstan

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 269 reviews
$96 nightly
The price is $108
Oct 13 - Oct 14
Total with taxes and fees
Hotel Kazakhstan
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Dostyk avenue, 32, 32, Almaty, AMY, 050010

What's nearby

  • Panfilov Park - 7 min walk - 0.6 km
  • Zenkov Cathedral - 12 min walk - 1.1 km
  • Almaty Opera House - 14 min walk - 1.2 km
  • Almaty Central Stadium - 5 min drive - 3.9 km
  • Almaty Tower - 6 min drive - 4.2 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 12 min drive
  • Almaly - 14 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)

Restaurants

  • ‪Pasta La Vista - ‬5 min walk
  • ‪Beefeater - ‬5 min walk
  • ‪The Shakespeare Pub - ‬5 min walk
  • ‪William Lawson's 13 - ‬2 min walk
  • ‪Victory Mexican and Wild - ‬4 min walk

About this property

Grand Sapphire

When visiting Almaty, Grand Sapphire is a great choice to consider. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or mani/pedis. Other highlights at this luxurious hotel include a bar/lounge and a steam room. Public transportation is close by: Almaly is just 14 minutes by foot.

At a glance

DONE

Hotel size

    • 50 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station drop-off
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Full-service spa
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 5000 per vehicle (one-way)
  • Train station drop-off service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire
Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire Hotel Almaty

Frequently asked questions

Does Grand Sapphire offer free cancellation for a full refund?

Yes, Grand Sapphire does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Sapphire?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Grand Sapphire?

Yes, an airport shuttle is available. The charge is KZT 5000 per vehicle one-way.

What are the check-in and check-out times at Grand Sapphire?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Grand Sapphire?

No, this hotel doesn't have a casino, but Casino Zodiak (8-min drive) is nearby.

What is there to do at Grand Sapphire and nearby?

Grand Sapphire has a spa and a steam room.

Are there restaurants at or near Grand Sapphire?

Yes, there's an onsite restaurant.

What's the area around Grand Sapphire like?

Grand Sapphire is a short 16-minute walk from Zenkov Cathedral and 17 minutes' walk from Almaty Opera House.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Sapphire Reviews

8.4

Very Good

9.2

Cleanliness

9.2

Location

8.8

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities

Reviews

10/10 Exceptional

Hotel meraviglioso
1-night trip

6/10 Good

Disappointed

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
2-night trip

10/10 Exceptional

Mirai, 2-night trip

8/10 Very good

Pradip Kumar, 4-night trip

10/10 Exceptional

MAXIM, 1-night trip

8/10 Very good

Good hotel

Clean, kind reception
1-night trip

10/10 Exceptional

Baofeng, 1-night trip

4/10 Fair

Somebody smoked throughout all my stay

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Elena, 3-night trip

6/10 Good

Fint rum - men busstrafik

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Jan Mikael, 7-night trip

10/10 Exceptional

3-night trip

8/10 Very good

William, 6-night trip

8/10 Very good

Simen, 2-night trip

8/10 Very good

Svetlana, 1-night trip

8/10 Very good

6-night trip

8/10 Very good

Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Antti, 1-night trip

8/10 Very good

Слабый отель в отличном районе

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Bolat, 1-night trip

10/10 Exceptional

Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
4-night trip

10/10 Exceptional

荷物預かりなど対応が親切だった。
TB, 1-night trip

8/10 Very good

Two weeks in the Grand Sapphire

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
David, 7-night trip

8/10 Very good

Гостепреимный Алма атинский отель

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Tatyana, 4-night trip

10/10 Exceptional

Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
1-night trip

8/10 Very good

Alexandr, 2-night trip

6/10 Good

Average hotel in a good location

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Martin, 3-night trip

10/10 Exceptional

3-night trip