Efficient check in. Room was clean. They were the only two good points. Bed/pillows were rock hard both hardly slept. Could hear everyone in the corridor and next door clear as anything. Stay away from the restaurant for a meal. Complete and utter disaster. Every member of staff told you something different and contradictory the person before. Busy with Christmas party’s (understandable at this time of year) and our food order had been rushed in the kitchen. I had a steak, certainly not cooked to order and my partner had a chicken curry where it had been burnt on the outside and not cooked in the middle. Manager came over and would not accept our problem and spoke to us like children (we are in our early 50s) her attitude and manner was not professional at all but that’s what you get when you have young 20 somethings in charge. Come the next day my partner unfortunately could not be far from a bathroom. So, again only eat in the restaurant if you have a really good cast iron stomach and god forbid if you have words with a certain on duty manager.
Heather
Heather (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 7 日
Great location, friendly staff
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 2 日
Not very welcoming at check in. Nobody at reception on check out. The staff were not very friendly at all
Breakfast was a bit of a nightmare with fairly restrictive finishing time. By 9am pastries etc had finished and staff were eager to clear the tables so all very rushed. We also had to endure a man drilling whilst eating! Couldn’t read some of the breakfast menu due to it being in black on a dark blue background!
Room was adequate
Ashley
Ashley (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 26 日
Steve
Steve (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 24 日
fantastic place.. we loved it very much, we will be back.
Lynwen
Lynwen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 24 日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 21 日
Great location
Liane
Liane (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 21 日
F m
F m (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 18 日
Friendly staff
Quick check in/out
Room spotless
Kenji
Kenji (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 15 日
Yes bed was small
Colin
Colin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 14 日
Kevin
Kevin (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 11 日
Parking was easy, the rooms need a good refurbishment, a paint job would be a start, the staff were excellent, our food was of good quality but could have been hotter,Tewkesbury is a beautiful village and we plan to visit again but probably stay at a different hotel.
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 8 日
Friendly staff, clean and comfortable
Nicola
Nicola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 3 日
Great food, quiet room, friendly and helpful staff. Easy parking at hotel. Very satisfied.
Helga
Helga (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 2 日
Colin
Colin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 15 日
The food was good especially breakfast. The rooms are adequate. There is limited parking.
Ian
Ian (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 13 日
Lovely hotel , staff and service
Julie
Julie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 8 日
Overnight stop
The staff were friendly and helpful, and the car parking good. The room and bathroom were clean but could do with some updating, the television did not work properly there was a lose fitting on the aerial lead.
The breakfast was very good but was let down by the coffee which was not very hot.
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 5 日
Such a lovely stay. All very friendly and homely in the best spot in town.
Alison
Alison (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
Central position in the heart of town, and helpfulness of all staff
Stephen
Stephen (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 18 日
Mike
Mike (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Its an old building which has kept its character. All the staff were friendly and the vegan options on the menu were excellent.
Janet
Janet (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 9 月 14 日
Disappointing stay.
Bar area occupied but even as residents we were refused access to the table in the restaurant table area that was not being used for dining (at the back).
Had to hunt someone down to check us and another party in.
Ran out of white wine at the bar.
Room in need of renovation. Very basic and grubby carpet. Bed a very small double with a very poor mattress.
Radiators came on and couldn’t be turned off. Grubby shower.
Seems only 3 staff running the whole place and so the service was generally poor.
Took 20 mins to get some milk for our room.
Food (dinner) to be fair was good and cooked well.
Bar area was nice except for loud music bands playing on the TV that nobody was interested in.
Managed fortunately ti find the last available parking place, as the car park is open to the general public.
Graham
Graham (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 9 日
In a bad state of repair
This hotel is in desperate need of refurbishment.
Date and in poor condition a bad advert for the british tourist industry.
Staff were great as for the rest i would give it a miss