Staffs are perfectly courteous. Room is very clean.
Linan
Linan (1 晚行程)
真實評價
10/10 完美
2025 年 7 月 27 日
Best hotel and restaurant service
Our family stayed for a week and we were pleased by the facility and service. We especially enjoyed the Buffet at the restaurant within the hotel. The manager Chris was friendly and very accommodating to our needs.
Beautiful hotel. Everything about it is luxurious. Staff very nice.
Douglas
Douglas (1 晚行程)
真實評價
10/10 完美
2024 年 7 月 14 日
Excellent staff
Anson
Anson (2 晚行程)
真實評價
10/10 完美
2023 年 8 月 26 日
I liked that the Hotel was connected to the shopping center where I had to attend an event.
Roman
Roman (4 晚行程)
真實評價
8/10 很好
2024 年 8 月 15 日
A good hotel for a business trip. Functional rather than lavish, for a 5* hotel. Breakfast options good and wide-ranging.
Alun Huw
Alun Huw (4 晚行程)
真實評價
10/10 完美
2025 年 5 月 28 日
The hotel is really nice and clean. The lobby is beautiful and comfy! Love the breakfast! The food were all well prepared! Extremely impressed by the cleanliness and freshness of the fruit and salad! Staff members were friendly and helpful! Really like the location of the hotel! Connected with a big shopping mall, there are quite a few restaurants to choose! Definitely will come back again!
zhi wei
zhi wei (2 晚行程)
真實評價
10/10 完美
2024 年 11 月 27 日
Highly recommend. Very nice, as would expect at the Ritz. Large bathtub with TV great to relax. Huge shopping mall conveniently next door full of luxury brand stores.
Robin
Robin (3 晚行程)
真實評價
6/10 不錯
2025 年 6 月 17 日
Very old property. There is a musky smell in the room and corridors. Feels more like a 4 star hotel than a Ritz Carlton
Roy
Roy (1 晚行程)
真實評價
6/10 不錯
2024 年 7 月 25 日
Needs to be upgraded for the 5 star hotel
Ali
Ali (4 晚行程)
真實評價
8/10 很好
2025 年 1 月 4 日
thankyou
IKUMI
IKUMI (3 晚行程)
真實評價
4/10 尚可
2025 年 4 月 30 日
I recently stayed at The Ritz-Carlton and while the service was professional and the staff were genuinely helpful, I was left disappointed by a key aspect of the experience. One of the main reasons I chose this hotel was the advertised spa. However, upon arrival, I was told the spa is only accessible to female guests—a policy that was not disclosed anywhere during the booking process.
Erdem
Erdem (1 晚行程)
真實評價
8/10 很好
2024 年 3 月 27 日
Just okay. Bland food. Spotty cleaning. Design flaws. But overall okay.
真實旅客
1 晚行程
真實評價
2/10 欠佳
2024 年 6 月 12 日
Completely shocked that this was a Ritz Carlton properly. AC didn’t work properly and room was too hot to stay in. Bathroom was full of mold/mildew and place was dirty. Booked 2 rooms for 3 nights and both rooms had same issues. We requested to check out after 1st night.
Chuanli
真實評價
4/10 尚可
2025 年 7 月 5 日
Poor Management
The room was clean and the service was good. However, I can only rate my overall experience a 3 out of 10 due to two major issues.
First, when I checked in at 4 PM, the front desk informed me that no double rooms were available, even though the official check-in time is 2 PM. This delay is unacceptable.
Second, the swimming pool had three or four children receiving swimming lessons from a coach. It was clear they were not hotel guests and had no affiliation with the hotel. This reflects poor management and lack of proper facility oversight.
Yang
Yang (2 晚行程)
真實評價
6/10 不錯
2024 年 3 月 20 日
While the room was clean, the overall value for money was super low.
The shower drainage wasn’t functioning properly so every night my bathroom was essentially flooding and I was very close to slipping on many occasions. The wire chargers next to the bed weren’t working but luckily I brought universal adaptor with wire charging function, otherwise it could be really inconvenient. The amenities were visibly a bit outdated hence a very subpar Ritz, I won’t recommend it.
The only redeeming factor was the staff that were very professional and helpful.
No room when I check in at 5 pm, not to tell the waiting time, complaint 3 times, finally get the room at 7 pm. Very disappointed with their arrangement. The room USB charger doesnt work. Buffet quality is worst.