2/10 欠佳
2025 年 10 月 5 日
As I was arriving to the hotel early Sunday morning after a long flight, I decided to pay for an extra night and book the Friday night as well. Upon checking in I was told my room had been cancelled and they are keeping money $2500. When I asked why, the hotel said it was because I did not advise them I would be checking in late and as per their policy. I then showed them the email I received from the general manager saying to have a good stay and anything else, please let her know. So, I used the reply button provided and said I would be checking in late. The hotel then told me “we don’t check those emails” and I continue to fight hotels.com and then are not replying anymore. Thieves and a scam in my opinion.
Johann
Johann (8 晚商務旅程)
Hotels.com 真實旅客評價
