Walked in and there was a roach crawling on the floor. The fridge was not working and the clerk told us to trip one of the breakers to turn it on. The breaker for the fridge continuously went out over the weekend so we could not keep food in the fridge without it being spoiled.During the weekend, at various points the pool, the gym, one of the elevators, and one of the ice dispensers all were noted as out of order. Inside the room, the coffee maker was horrifically gross. When we moved the fridge to check if it was plugged in, it was disgusting under there. The bathroom counter and the TV were insanely small. Pillows were way too deflated.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Clean, quiet, comfortable stay.
Angela
Angela (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 21 日
I typically try to avoid leaving negative reviews as I know that things can happen but unfortunately I was not left with a choice this time. We arrived slightly later than planned (around 10:30pm). As I went to check in the person ahead of me was checking out and ensuring their card would not be charged for whatever reason they were leaving. This let me to think they had experienced some sort of issue but I didn’t think much of it. I checked in and we got to our room. The room itself felt somewhat dated and not very clean. There was a strange odor in the room. I was going to write it off as a potential lack of help until we pulled out the sofa bed for my kids to sleep. The mattress looked terribly dirty and there were several visible bedbugs in numerous places. This was the dealbreaker for us and we notified the front desk of the issue and they allowed us to leave with no penalty so we were able to find accommodations elsewhere. When we arrived at the desk to let them know what was happening the two employees were talking and discussing a “list” of issues that had been encountered that evening that had been documented on a piece of paper. This led me to believe the issues I discovered were likely not an isolated incident but that the staff was aware and hopefully working to find resolution. This stay was certainly not what I expected but I hope that they can solve their issues and provide a positive guest experience for visitors in the future.
Ryan
Ryan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 5 日
Jacqueline
Jacqueline (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Work trip. Dog friendly!👍
George
George (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Korie
Korie (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 22 日
very convenient to the highway, breakfast was great, room was alittle dated but nicely laid out and had what i needed
thomas
thomas (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Jeffrey
Jeffrey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
June
June (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Timothy
Timothy (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 8 日
Nothing
William
William (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Luis
Luis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
David
David (11 晚行程)
Travelocity 真實旅客評價
10/10 完美
2025 年 4 月 9 日
We have stayed here many times coming to Mooresville from FL for racing. It is our go to each time.
Mark
Mark (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 12 日
Mouse droppings were visible in several areas. My Expedia price has still not posted or been charged correctly. They are charging me more. There was garbage in the room cans upon entering the room. The bedspreads hadblack foam pieces scattered on top. The breakfast was good!
Cynthia
Cynthia (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 11 日
Pool closed & wasn’t told during reservation
The pool was closed the whole weekend, I wasn’t told that or offered any type of discount. The rooms look a lot bigger & roomier in the photos then they actually are
Amy
Amy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 25 日
June
June (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 14 日
Sheets were wrinkled like someone had slept in them before. AC/heat blew cold air then hot air and was very noisy.
Timothy
Timothy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Excellent stay!
Staff made you feel comfortable and “at home” as soon as I walked through the door. Very friendly. Checked out a day early only because I needed to get closer to airport due to winter storm. Breakfast was good, with a nice variety of choices.
Sandra
Sandra (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 2 日
Awful
Extremely disappointed, when we arrived at the Hotel, the room was dirty, there was toothpaste on the mirror and cabinet in bathroom, some sort of scum all over the rail in shower, faucet in sink was broke, and the bed was so awful it sunk in the middle. They did give us a different room for second night, which was much better but need some maintenance.
Nicole
Nicole (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 2 日
lee
lee (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 10 日
Enjoyed our stay.
Room in great condition, well equiped, Comfortable bed, thick towels. Breakfast had good variety of selections. Restaurants were across the parking lot. The pool was closed for maintenance but we were allowed to go to hotel across the street to swim.
Peggy
Peggy (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 8 日
Definitely needs updating. Stayed for 3 nights and room wasn’t cleaned at all. Had an issue with leaking faucet and waited 24 hrs for room to be changed