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Pestana Promenade Ocean Resort Hotel

4.0 star property
Hotel with 2 restaurants, near CR7 Museum

Choose dates to view prices

Photo gallery for Pestana Promenade Ocean Resort Hotel

Indoor pool, outdoor pool
Minibar, in-room safe, desk, blackout drapes
View from property
Restaurant
Lobby
Pestana Promenade Ocean Resort Hotel offers a tranquil oceanfront retreat. Unwind with a facial, massage, or body treatment at the sauna, and indulge in delicious meals at one of the two on-site restaurants. Take advantage of free WiFi and an indoor pool.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • Room service
  • Spa services
  • Massage/treatment rooms
  • In-room childcare

Feel at home (6)

  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
$157 nightly
The total price is $168
Nov 29 - Nov 30
Total with taxes and fees

Why we love this property

Relaxation paradise
Spa services, facials, and massage treatments provide blissful escape at this hotel. The sauna, fitness room, and garden complete this wellness haven.
Dining delights
This hotel boasts 2 restaurants and a bar for diverse culinary options. The buffet breakfast offers a delicious start to each day.
Work meets relaxation
Located on the boardwalk, this hotel offers meeting rooms and a business center for work, plus a spa, sauna, and bar for post-meeting unwinding.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Sea View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 237 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 249 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room, Sea View

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room (Promenade)

Twin Room (Promenade) | Minibar, in-room safe, desk, blackout drapes

Twin Room (Promenade)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 237 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Indoor pool, outdoor pool

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  • Pool
  • Spa
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8.8 out of 10, Excellent, 1,001 reviews
$151 nightly
The price is $162
Nov 12 - Nov 13
Total with taxes and fees
Pestana Carlton Madeira Ocean Resort Hotel
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About the neighborhood

Map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001

What's nearby

  • Lido Bathing Complex - 5 min walk - 0.5 km
  • Centro Comercial Forum Madeira - 9 min walk - 0.8 km
  • CR7 Museum - 4 min drive - 2.7 km
  • Town Square - 4 min drive - 3.1 km
  • Funchal Farmers Market - 5 min drive - 3.5 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 21 min drive

Restaurants

  • ‪Pestana Promenade - ‬1 min walk
  • ‪Window to Asia - ‬6 min walk
  • ‪G Point - ‬3 min walk
  • ‪Fortimdolido - ‬4 min walk
  • ‪Alforno - ‬5 min walk

About this property

Pestana Promenade Ocean Resort Hotel

Pestana Promenade Ocean Resort Hotel puts you just a 5-minute drive from CR7 Museum. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or body treatments. Other highlights include an indoor pool, an outdoor pool, and a bar/lounge. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 110 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 15 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Childcare in room (surcharge)

What to do

  • Pool table
  • Beach nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Built in 2009
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Dining

Deep-Blue and Breezes - Onsite restaurant.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 per person

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs EUR 15 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard
This property is professionally cleaned.
Property Registration Number 3982

Also known as

Pestana Ocean
Pestana Ocean Promenade
Pestana Ocean Promenade Resort Hotel
Pestana Promenade
Pestana Promenade Ocean
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Resort Hotel
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Promenade Ocean Resort Hotel offer free cancellation for a full refund?

Yes, Pestana Promenade Ocean Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pestana Promenade Ocean Resort Hotel?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Pestana Promenade Ocean Resort Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Pestana Promenade Ocean Resort Hotel?

Yes. Self parking costs EUR 15 per day.

What are the check-in and check-out times at Pestana Promenade Ocean Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Pestana Promenade Ocean Resort Hotel?

No, this hotel doesn't have a casino, but Madeira Casino (3-min drive) is nearby.

What is there to do at Pestana Promenade Ocean Resort Hotel and nearby?

Have fun with nearby activities like fishing, parasailing, and scuba diving. Enjoy a swim in the indoor and outdoor pools after a day out and about. Pestana Promenade Ocean Resort Hotel also has a sauna and a fitness center, as well as a garden.

Are there restaurants at or near Pestana Promenade Ocean Resort Hotel?

Yes, there are 2 onsite restaurants.

Does Pestana Promenade Ocean Resort Hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Pestana Promenade Ocean Resort Hotel like?

Pestana Promenade Ocean Resort Hotel is located on the boardwalk/promenade, a short 6-minute walk from Lido Bathing Complex and 9 minutes' walk from Centro Comercial Forum Madeira.

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Reviews

Pestana Promenade Ocean Resort Hotel Reviews

9.2

Wonderful

9.0

Cleanliness

9.0

Location

9.4

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

  • The property's pool area was nice, great, lovely, and had good facilities including an indoor pool, jacuzzi, and sauna. (7 reviews)
  • Breakfast offered an extensive variety with many choices, including an omelette station, fresh fruit, and pastries. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
View
Location
Lobby
Sea
Restaurant
Breakfast
Shopping center
Spacious room

Reviews

10/10 Exceptional

very nice hotel in a lovely area, short walk to Funchal town.
Jake, 10-night trip

10/10 Exceptional

Excellent view of ocean.
DAVID WESLEY, 7-night trip

10/10 Exceptional

Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,
Ben, 5-night trip

10/10 Exceptional

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
Kim, 7-night trip

10/10 Exceptional

3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.
Elaine, 14-night trip

8/10 Very good

The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .
Laura, 4-night trip

8/10 Very good

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey
Gagandeep Kaur, 4-night trip

10/10 Exceptional

A pleasent stay

Stayed here over the new year for about a week. Overall a nice experience. The hotel is very clean and the staff is very helpful and friendly. The location of the hotel is good and the ocean view from the balcony is beautiful. I really enjoyed the breakfast as well, it has a lot of options to choose from and there was sparkling wine available every morning. I only had two minor issues with the room. The pillows were a bit hard for me personally. And the bed is not a real double bed, but two small beds next to each other. And although the staff did provide us with a large mattress on top, it still isn’t quite the same thing as a real double bed. But these are minor things and the overall experience in the hotel was very nice. I can recommend this hotel.
Pasi, 8-night trip

6/10 Good

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.

4/10 Fair

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.
Janet, 7-night trip

10/10 Exceptional

Schöne Hotelanlage, freundliches Personal. Lüftung im Zimmer laut, lässt sich nicht abschalten.
Thomas, 9-night trip

6/10 Good

4 Sterne sind zuviel. Einrichtung sehr langweilig, Freundlichkeit des Personals -naja….. Poolbar fanden wir enttäuschend und nicht wirklich einladend. Frühstück wiederum sehr gut. Die Lage war für uns nicht optimal und wir mussten einen Roller mieten.
Sharon, 7-night trip

10/10 Exceptional

Es Hat uns alles sehr gut gefallen.
Theivakulasingham, 6-night trip

8/10 Very good

Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).
James, 7-night trip

10/10 Exceptional

Very good Services and friendly Personal;
Günther, 7-night trip

10/10 Exceptional

Sehr schönes Hotel in guter Lage!
Thomas, 7-night trip

10/10 Exceptional

Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.
Iwona, 6-night trip

4/10 Fair

Unfortunately I cannot give a good review in general as the room we stayed had many flaws as I’m listing below. Air conditioning was very poor, not enough to cool the room for the night. We could not open the terrace window as it was right on the Promenade making it uncomfortable to have a sit down outside. The room was very small and more appropriate to a 2 star hotel. The facilities in general were very good, pool, jacuzzi, restaurant….etc The staff were fantastic however I cannot hide the fact that the room was the down side of our holidays, DO NOT CHOOSE THE PROMENADE ROOMS!!!! After 15 miles of hiking we deserve a good rest to tackle the next day, unfortunately that did not happen due to the room being very poor for a 4 star hotel Breakfast was fine and very well served!
phillip, 5-night trip

10/10 Exceptional

The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
Jeanette, 2-night trip

6/10 Good

Not great

This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.
Preethi, 4-night trip

6/10 Good

It needs refurbishing, very dated
Jagoda, 5-night trip

8/10 Very good

I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍
Cristine, 8-night trip

10/10 Exceptional

4 sterren netjes
Dennis, 13-night trip

10/10 Exceptional

Es ist leider oft schwierig einen Parkplatz für den Mietwagen zu finden.
Günther, 10-night trip

10/10 Exceptional

Parfait
Laurent, 7-night trip