We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
Brandy
Brandy (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Alyssa Shay
Alyssa Shay (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Mari
Mari (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 1 日
Good if there is no seewwed
Hui Yon
Hui Yon (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Beautiful resort, never a dull moment.
Gina
Gina (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 24 日
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
Cassie
Cassie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Staff were amazingly friendly
Eli
Eli (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Wonderful service and beautiful property
Candice
Candice (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 23 日
If u want to experience real paradise then come here to the casitas el dorado definitely one of the best resorts in the world
anthony
anthony (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Licurgo
Licurgo (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 19 日
Do not go here . There are so many beautiful alternatives. El dorado is a cynical money grab - the nastiest most uncaring staff ever. The view may be 5 star. The stay itself is 1 star . All they care about is collecting your money and treating you with rudeness , no compassion- no interest in your joy. They are ice cold. This is the most cynical money grab - false advertising. I’ve traveled all over the world. This is the single worst most unpleasant experience I have ever had. They don’t maintain the property. They are passionless. As one Canadian person said to me “my wife and I are not rich- we saved for 4 years to come here - we want to leave early - I’d pay more to get just one smile let alone help or recommendations. When I said “I’d love to know your favorite activities “ the response “look at the app. Pick something . We will see if reservations are available.” I hope the corporate owners are paying attention: it’s serious. Every person I met said they would NEVER RETURN. Two days in “paradise” and I left angry, disrespected, stressed , and deeply upset. Stay away. This place needs a company retreat and reflection on why they are in the business the are . You’ll be treated better waiting on hold with with AT&T for customer service, than to dare to ask for some pleasant interaction, let alone assistance. Everything about this place is shameful.
Ross A.
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Michael
Michael (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 31 日
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Eric
Eric (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 30 日
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
Timothy
Timothy (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Beautiful property! We loved our stay!
Shara
Shara (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Jaden
Jaden (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 3 月 12 日
Jessica
Jessica (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 28 日
David J
David J (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 28 日
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
Dante
Dante (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 27 日
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Caitlin
Caitlin (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 21 日
They didn’t have our pool suite available for 2 nights and they gave us a credit that we had tonise at their property. Verily inconvenient.
The staff was very nice and friendly.
Nora
Nora (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 17 日
We just returned home today and already planning our next visit. So impressed with this resort. We couldn't have enjoyed our stay more.