4/10 一般
2025 年 9 月 1 日
Nice Room Outweighed by Multiple Management Fails
5 strikes and you're out! 1) desk clerk gave something other than the internet code asked for.; 2) had to walk down to lobby to tell desk clerk the room phone doesn't work, only to be told "Oh yeah, some of the phones are broken".; 3) Asked where ice machine was since the ice maker in the in-room fridge had been turned off (no ice upon check-in) only to be told "yeah, sometimes previous guests may have turned them off".; 4) when I moved ottoman out of my way it revealed two full size ladies acrylic fingernails on carpet.; 5) The trash can in the otherwise fully outfitted kitchen was at best large enough to hold the typical packaging waste you might expect from lunch for one person, so the otherwise nice countertop had to double as the over-flow spot for trash by the end of our 1st day. Advice to Management: Train housekeeping to check that phones work, to check that ice makers are turned on, and to lift ottoman to reveal disgusting large acrylic fingernails left behind by previous guest before allowing your next guests to check-in! And match garbage can size to intended use! A little bitty trash can be OK for a bathroom or under a desk, but is NOT adequate for a kitchen. A nice room, but a poor experience that could have been avoided if the Staybridge Suites management paid closer attention to the most basic details any guest would expect in a hotel room.
David
David (3 晚行程)
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