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Enigmatic Hotel Experience

4.0 star property
Hotel with spa, near Puerto Cancun Marina Town Center

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Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Coffee shop
Signature Double Room | 1 bedroom, individually decorated, bed sheets
Sundeck
Deluxe Room | 1 bedroom, individually decorated, bed sheets
Experience the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience, where you can unwind in a serene garden or indulge in spa services. With an outdoor pool, bike rentals, coworking spaces and free WiFi, this hotel offers the perfect blend of relaxation and convenience that has left previous guests feeling satisfied.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Non-smoking
  • 24/7 front desk
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Massage/treatment rooms
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Computer station
  • Microwave in a common area
  • Refrigerator in a common area

Feel at home (5)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Barbecue grill(s)
  • Outdoor swimming pools
$56 nightly
The total price is $72
Oct 25 - Oct 26
Total with taxes and fees

Room options

Check availability for these dates

Tonight
Oct 4 - Oct 5
Check availability for tonight Oct 4 - Oct 5
Tomorrow
Oct 5 - Oct 6
Check availability for tomorrow Oct 5 - Oct 6

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, individually decorated, bed sheets

Deluxe Room

Highlights

Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, individually decorated, bed sheets

Standard Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Signature Double Room | 1 bedroom, individually decorated, bed sheets

Signature Double Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

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8.8 out of 10, Excellent, 93 reviews
$42 nightly
The price is $55
Oct 5 - Oct 6
Total with taxes and fees
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About the neighborhood

Map
14 Calle Mero, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Tulum Intl. Airport (TQO) - 148 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪El Socio Naiz - ‬1 min walk
  • ‪Zereno Cafe - ‬2 min walk
  • ‪Amarula - ‬4 min walk
  • ‪WANI - ‬4 min walk

About this property

Enigmatic Hotel Experience

When you stay at Enigmatic Hotel Experience, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a garden are other features.

At a glance

DONE

Hotel size

    • 13 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

What to do

  • Snorkeling nearby

Working away

  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals

Facilities

  • Garden
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Nativa has 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 1000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: USD 2 per person, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 12.5 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Does Enigmatic Hotel Experience offer free cancellation for a full refund?

Yes, Enigmatic Hotel Experience does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Enigmatic Hotel Experience?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Enigmatic Hotel Experience?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Enigmatic Hotel Experience?

Sorry, there's no onsite parking at Enigmatic Hotel Experience.

What are the check-in and check-out times at Enigmatic Hotel Experience?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Enigmatic Hotel Experience?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Enigmatic Hotel Experience and nearby?

Have fun during the warmer months with activities nearby such as snorkeling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Enigmatic Hotel Experience also has spa services and a garden.

Are there restaurants at or near Enigmatic Hotel Experience?

Yes, there's an onsite restaurant.

What's the area around Enigmatic Hotel Experience like?

Enigmatic Hotel Experience is in Downtown Cancun, a short 18-minute walk from Plaza 28 and 3 minutes' walk from Benito Juarez Municipal Building.

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Reviews

Enigmatic Hotel Experience Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities

Reviews

10/10 Exceptional

Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Sean, 2-night trip

6/10 Good

Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
DeLainey, 6-night trip

8/10 Very good

I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Maria, 1-night trip

10/10 Exceptional

Vernon, 1-night trip

10/10 Exceptional

2-night trip

2/10 Poor

Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Magaly arleth, 2-night trip

10/10 Exceptional

Tranquilo
Perla, 1-night trip

10/10 Exceptional

No me canso de visitar este lugar, es realmente maravilloso y mágico.
pamela, 1-night trip

10/10 Exceptional

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Susan, 2-night trip

10/10 Exceptional

Kimberly, 1-night trip