The hotel is in a relatively good location — close to the airport but far from the city center. There's only a small supermarket within 100 meters. The area is calm, but planes fly overhead almost every minute, which can be disturbing.
Check-in was smooth and the receptionist was polite. Unfortunately, the experience changed on our first afternoon. We bought a box of water, some chips, biscuits, and nuts from the nearby store for our kids. At the hotel entrance, a receptionist rudely stopped us, questioned us about what was in our bag, and even opened and searched it without permission. He confiscated the snacks and said we had to buy them from the hotel at 120 lira per item.
This was a very disrespectful and uncomfortable situation. Even worse, at check-out, only the biscuits and nuts were returned — the chips were gone, clearly eaten by someone. It wasn’t about the value of the chips, but the lack of respect for guests' belongings and basic hospitality.
Customer service here is weak, and guests are treated more like money than people. I hope the hotel management reconsiders how they treat their customers in the future