If I could give 10 stars to this hotel I would. It is, without doubt, the most extraordinary customer service I’ve ever experienced in more than five decades of travel.
We stayed here for five nights. We were greeted on arrival with an offer to enjoy a coffee, glass of beer or wine while our host welcomed us with a friendly orientation to the city. Every time we walked into the lobby the staff asked if they could help us in some way. Always with the offer of a coffee or drink. They recommended and booked all our restaurants (all extraordinary), plus tours and concerts and even helped me secure a mani-pedi. They brought coffees to our room. They took time to talk with us. On our last night, the coup d’etat was that the restaurant they recommended was difficult to find, tucked away at the back of a shopping mall, so they insisted on sending a member of their staff to walk with us (about a 15 minute walk).
Oh, the hotel also checked all the other boxes, too. Location was fabulous-an easy walk to all the sights. The breakfast buffet was expansive and delicious with a changing selection of delectable house-baked pastries. Our room was not huge, but the bed was very comfortable. And it was quiet. All you could ask for.