Our room itself was clean and suitable for our stay but the hotel in general is tired and run down. Nothing was open despite saying they had a restaurant, takeaway and souvenir shop. The floors are also non-carpeted in the rooms so sound carried. Not the best place to stay.
RUTH
RUTH (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月25日
Lidt skuffende oplevelse
Personalet i receptionen var ikke imødekomme, sad og kiggede på sin pc skærm hele tiden. Da vi ankom var værelset 16 grader, vi kunne ikke selv ændre temperaturen, det skulle foregå med hjælp fra receptionen. Værelserne er meget lydte, både oppefra, til siderne og overfor. Der er IKKE noget vaskeri på hotellet som der står.
Kenneth
Kenneth (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月24日
laurent
laurent (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Mickael
Mickael (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月14日
BAD-disappointing
this is not a 4 star hotel ! Thou renovated the cheapest way the room had only 1 chair-there was only one bedside table-no bedside lights- only lightswitch outside the bed-no toiletpaper holder in bathroom-a safe on the floor basically unaccessable -no milk-cheapest bed and furniture-no suitcase table
jeanette
jeanette (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Very comfortable nights stay for our family
Andrew
Andrew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
JONGHYUN
JONGHYUN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Was only there 1 night but it was quiet and comfy. Plenty of parking available and close to eateries
Roy
Roy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Peter
Peter (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Adrian
Adrian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Averill
Averill (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Very noisy when we arrived with small children running around. Once everyone settled down for the night it was nice & quiet.
Sharon
Sharon (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年10月27日
Clean, quiet, affordable and convenient
Andy
Andy (1 晚商務旅程)
Lastminute 真實旅客評價
8/10 很好
2024年10月18日
Value for money
VIR
VIR (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
I read very mixed views about this property. Im pleased to say we had no issues and enjoyed our stay. Rooms were refreshed and modern, clean and tidy. We even enjoyed a lazy massage in the chairs at reception.
Kristin
Kristin (1 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月10日
Worse hotel ever in New Zealand
The hotel was terrible. We had problems checking in as they did not have any records of our checkin. We have to come back to the hotel after our meals and we had to drive to and fro.
The bed is like a jigsaw puzzle and it is too soft. There is basically no make up of rooms. We asked for make up of rooms but the bed is undone, there is no replacement of towers and worse of all, they replace wrongly the shampoo with bathing liquids.
Keng Keong
Keng Keong (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
ERNESTO
ERNESTO (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Frankie
Frankie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月5日
Great location
Place was really clean and tidy. Staff were helpful, but didn’t seem sure about where things were eg towels.
Parking was also an issue at nighttime.
Restaurant seemed closed too.
Overall a good stay, comfortable and clean
Easy walkable distance to the skyline too! 15 min drive to every location you would want to go
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
The owners are non English speaking but do make the effort to communicate well with you. The room was comfortable
Hannah-Maria
Hannah-Maria (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月3日
Rooms were not cleaned daily. No flannels and beds only had 1 sheet to cover mattresses with just a duvet. Booked a deluxe double room whichwas average.
Tala
Tala (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月3日
Put your PHONE DOWN and get your EYES OFF the computer to welcome people and just ask guests if they are ok as they walk past your desk. The main front door was locked for a period of time leaving two of us waiting outside. It put the person at reception out when I asked if the food I paid for from the restaurant could be brought up to my room. Where is your manaakitanga (hospitality)? This was my 4th stay and sadly; I won't be going back :(
Kahurangi
Kahurangi (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Awa hotel is a great choice if you travel to Rotorua.It is located at the gateway of Rotorua.No traffic to be worried.Right across the skyline.Walkable.It is also easy access to Mitai Maori Village.The hotel have 3 meals options. Food was delicious.The room spacious and comfortable.Very clean.Many choices for families.The best choice for you in Rotorua.
Eddie
Eddie (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月10日
We stayed for 2 nights and our stay was included with breakfast. Checked in late at around 9pm. I was asked to pay $50 deposit at the time of check in despite paying in full for the total stay via credit card at the time of check in. I was advised that $50 will be refunded to you on the day of check out. It has been more than 48 hours and i still have not received refund. By the way i was never informed at the time of booking that they do charge deposit as well. On Saturday morning we were given buffet breakfast which was fine. We were advised that on Sunday morning the breakfast will be anything from their menu. When we went for a breakfast on Sunday we got told that we can only order two items from the menu as they can’t make anything else. Very poor communication and coordination. We were only allowed to choose from bacon and egg and omelet. My wife was a vegetarian and there were no options from their menu that we were allowed to order despite paying extra for the breakfast. We requested the staff that if we could do few hours late check out as it was a Sunday and since we did do late check in, we were hoping that they can understand us. But, no, instead they asked us to pay extra money for 2 hours of late check out. Upon requesting few times to try and understand our situation they kept not listening to us and said my boss said to charge. The front staff has language barrier and difficult to understand customers point of view. I think their hotel is 1 star. Avoid it.