2/10
This property & Hotel.com CHARGED US us for 3 FULL DAYS after a 3 HOUR STAY. Property said there was air conditioning. We arrived to find our room with a 20 foot ceiling & 1 very small high window. The room was unbearable it was so hot. There was no visible AC unit-just some small wooden slats & no cool air was coming out of them. We walked outside in 95F/35C bc it was cooler than the room. We returned after 2 hours & it was no cooler. We spoke to the manager, who said there’s nothing to be done. So we left after 3 hours & drove to Siena. Hotels.com would not refund us anything despite calling them right away to explain the situation.
David
3 晚行程