The room was very small and noisy, with no way to adjust the temperature. The curtain was damaged, and being at street level made privacy a concern. Cleanliness could have been better, and the entire bed protecting cover was covered in stains. Other guests in the building were very noisy, and the large number of homeless people outside the building also added to the disturbance. Customer service was virtually nonexistent. Additionally, their website stated that washers and dryers were available, but there were none on-site. 2 out of 5 stars.