I am a usual customer, but this time there was no heating at the hotel on the first night and the room temperature was 18C. To me that is unacceptable. I have requested additional electric heater, but it was not available. It was a rough night and for a 4 star hotel it is unacceptable to have such conditions.
Morvay
Morvay (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 14 日
Super neue Suite, freundliche Bedienung, geschlossene Fahrradplätze, hervorragendes Frühstück
Roman
Roman (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 5 日
No ironing in your room was annoying.
Henrik
Henrik (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 5 日
It was alright
Henrik
Henrik (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Staff is delightful, cordial and helpful.
Teresa
Teresa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Ótimo hotel.
Hotel bem localizado e quarto muito confortável. Atendimento muito simpático e atencioso. Hotel 3 estrelas muito melhor que alguns que se diziam 4 estrelas aqui na Itália.
Paulo R A
Paulo R A (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Hotel Carlton was a good hotel in Italy, the service was very good and the rooms were clean. I would recommend.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Averill
Averill (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Pedro
Pedro (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
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Maurizio
Maurizio (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Great week in Ferrara, excellent hotel and staff. Very kind, helpful, and friendly!
Michael
Michael (7 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Great location, wonderful apartment,clean convenient, spacious. Excellent staff, always ready to help with recommendations for the areas sites and attractions as well as great restaurants. Very friendly and kind particularly with our limited Italian vocabulary.
Michael
Michael (7 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Breakfast was excellent and the hotel in general was very nice
Nicolas
Nicolas (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Ein sehr ordentlich gefúhrtes Hotel. Sehr gutes Frühstúck mit mehreren Sorten von Croissant und Anderem. Und das Personal sehr entgegenkommend. Ich komme gerne wieder zurück.
Peter
Peter (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
Denis
Denis (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 11 日
Camera rumorosa, un generatore parte e fa rumore ogni tot, vicini di stanza di cui senti tutto.
Ottima la pulizia complimenti alle addette.
Deludente la colazione.
Parcheggio a pagamento con discesa auto su montacarichi stretto lo spazio per fare manovra e per assistermi hanno mandato una delle donne delle pulizie.
Con quello che costa (3 stelle e mezzo non le vale per nulla) neanche una bottiglietta d’acqua di cortesia (tutto a pagamento)
Materassi improponibili.
Meno scena e più attenzione al confort del cliente per piacere.
La posizione è centralissima e perfetta.
Adriano
Adriano (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Muy bien ubicado
juan carlos illescas
juan carlos illescas (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Fint hotell med sentral beliggenhet
Fint hotell med sentral beliggenhet i gangavstand til alt Ferrara har å by på. Moderne og komfortable rom med godt renhold. God og innholdsrik frokost i rent og pent lokale. Hyggelige og serviceinnstilte ansatte.
Elin
Elin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Sehr angenehmer Aufenthalt. Tolles Service
Hartmann
Hartmann (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Personale gentilissimo e disponibilissimo. Colazione dolce e salata indimenticabile... anche qui sempre disponibilità totale del personale.
Unico appunto il garage a pagamento e meccanico si entra ci si ferma e si è sollevati in alto, e richiede una buona dose di abilità, soprattutto con SUV per entrare e uscire, da fare sempre con aiuto del personale dell'Hotel. Una volta entrato poi i parcheggi sono spaziosi e comodi.
Giuliano
Giuliano (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 7 日
Check the invoice
They tried to charge me an additional day of parking. It was not pleasant. It was not the first time there that invoice was not correct
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 31 日
Incrível, o time do hotel sempre solicito, a limpeza impecável.
EVANDRO
EVANDRO (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 16 日
Good, but quieter room would of been nice
Room was a decent size, comfortable and had a pleasant view. All staff were friendly and accommodating. Breakfast was also good with a wide variety of food. We did ask for a quiet room if possible and unfortunately it turned out to be the opposite. Right next to the lift. Lots of noise also coming from the room above that did disrupt our sleep.