When we arrived the hotel looked absolutely beautiful and we couldn’t wait to check into our room, our room was so lovely and was cleaned everyday which was ideal
We were staying here with a large group of family and friends for a wedding in Italy. The first day unfortunately they ran out of a lot of food / drinks and therefore we weren’t left with many options, despite this the food and drinks were reasonably priced and tasted good. Staff members didn’t seem accommodating and made us feel like a burden asking for drinks / food
Things went downhill when various items from a lot of family members went missing, one example being my own pair of sandals which I knew I left in the room, after multiple times asking if they were found a rude staff member said no repeatedly, I must have asked about 5 times. The day after (when we had flown home) one family member who was still staying there was adamant she saw my sandals behind reception, I proceeded to ring the hotel as I was back in England at this point saying my sandals have been found can you please hand them to a family member, I was dismissed and told again they haven’t been found and then I got hung up on.
After back and forth via email and then unfortunately quite a stern email from myself the emailed me to say 20 minutes later that my sandals suddenly ‘appeared’.
The staff were rude and dismissive throughout our whole trip despite the hotel being absolutely lovely.
