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Mercure London Staines-upon-Thames Hotel

3.0 star property
Riverfront hotel in Staines with 2 bars/lounges and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Exterior
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is HK$368
HK$442 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Twin Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Classic Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Privilege, Room, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Eco-friendly toiletries
Shower/bath combination
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, 1 Double Bed with Sofa bed (Classic)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Portable fan
Eco-friendly toiletries
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior
Ibis budget London Heathrow Central
Airport transfer
Parking available
Free WiFi
Restaurant
7.6 out of 10, Good, (2324)
The price is HK$386
HK$464 total
includes taxes & fees
20 Dec - 21 Dec
Ibis budget London Heathrow Central
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About the area

Map
Thames Street, Staines, England, TW18 4SJ

What's nearby

  • Royal Holloway, University of London - 5 min drive - 4.4 km
  • Thorpe Park - 6 min drive - 4.6 km
  • Windsor Castle - 12 min drive - 10.4 km
  • Windsor Great Park - 12 min drive - 11.4 km
  • LEGOLAND® Windsor - 13 min drive - 11.9 km

Getting around

  • Heathrow Airport (LHR) - 21 min drive
  • Farnborough (FAB) - 40 min drive
  • Gatwick Airport (LGW) - 42 min drive
  • London (LCY-London City) - 55 min drive
  • Egham Station - 5 min drive
  • Ashford Station - 6 min drive
  • Staines Station - 9 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Mercure London Staines-upon-Thames Hotel puts you within a 10-minute drive of Thames River and Thorpe Park. For a bite to eat, guests can visit Riverside Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a terrace and a garden.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

At a glance

Hotel size

  • 88 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (1 total)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 10.00 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–9 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Heating
  • Portable fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 7.00 per person
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per pet, per day

Parking

  • Self-parking costs GBP 10.00 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mercure London Staines-upon-Thames Hotel
Mercure London Staines-upon-Thames
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Does Mercure London Staines-upon-Thames Hotel offer free cancellation for a full refund?
Yes, Mercure London Staines-upon-Thames Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure London Staines-upon-Thames Hotel?
Yes, pets are welcome, with a limit of 1 total. There's a charge of GBP 10 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Mercure London Staines-upon-Thames Hotel?
Yes. Self-parking costs GBP 10.00 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure London Staines-upon-Thames Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of GBP 50 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure London Staines-upon-Thames Hotel and nearby?
Mercure London Staines-upon-Thames Hotel has 2 bars and a garden.
Are there restaurants at or near Mercure London Staines-upon-Thames Hotel?
Yes, Riverside Restaurant offers international cuisine.
What's the area around Mercure London Staines-upon-Thames Hotel like?
Mercure London Staines-upon-Thames Hotel is located by the river, a short 9-minute walk from Staines Station.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Good

Good enough for one night
For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Family trip
Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀
Nicola, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Clean and comfortable
Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.
Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were excellent. Extremely helpful
Matthew, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

As expected.
View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,
Tony, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Good value for a nights accommodation near heathro
Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.
paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stayed just one night, very convenient for a family party nearby, easy walking in the area and felt very safe.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great overnight stay
Nice and clean ,comfy bed , value for money. Nice shower and good facilities.
Andrew, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Max, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small
Daniel, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night trip
Verified Hotels.com guest review

2/10 Poor

NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.
Anthony, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice river setting
A nice hotel on the river. Well kept to a high standard and friendly, helpful staff
Phil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning
Richy, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Nice enough location but the hotel is not run for a guest experience!
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Carolyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Was a lovely big room amazing bed with in walking distance to everything shopping center train and bus station all within 7 mins walk
Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gordon, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

We booked a room for one night to be closer to Heathrow Airport for a flight the next day. After confirming that a late night check in was available, we arrived around 10.30 pm. We were offered a wake up call at checkin which was thoughtful. We asked for a nightcap at the bar, and were told he could bring it to our rooms if we wanted to. We spent a pleasant half hour having a drink and chatting to the staff. When we retired to our room, again more drinks were offered through room service. The room was very clean. The air con machine was not producing any cold air, so we turned it off as it was not worth the noise. The hotel has been decorated to keep the place maintained, but it is dated, and there is only so much a lick of paint do. Needs a proper renovation. But, as the paying guest wants a 5 star stay at a 1 star price, I feel for these businesses. Would I stay here again? Yes, it was within a 20 minutes rush hour drive to Heathrow, the beds were comfy, there was paid parking on site and the staff were really friendly and helpful.
Elizabeth, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect stay in Mercure Staines
Hotel is perfectly located with viewing over the river thames. Easy access to transportation, restaurants and nearly all major shops. We felt safe for our 5 days stay. The staff are excellentfrom checking in to departure.
Tunde, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wendy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed over before a trip to LEGOland. Parking was onsite and cheap (£5 for 24 hours), the breakfast was delicious and the room was spacious and comfortable.
Katy, 1-night family trip
Verified Hotels.com guest review

6/10 Good

katherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Dog friendly
Very welcoming with our dog, Pablo. We had a beautiful view of the river and a balcony which was a nice surprise and good for the dog. The bed was huge and very comfortable
Ben, 1-night family trip
Verified Hotels.com guest review