Checked in very late after an exhausting day. Got our room keys and hauled up our luggage. Room keys didn’t work because it was someone else room! Had to haul our stuff back down to the lobby and get our real room. Hotel is under renovations so room numbers are taped on the doors and everything looks terrible. Thankfully we were here over the weekend so there was no active construction but I can’t imagine staying here during the week and having to deal with the work going on.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
The service was excellent not surprising since this is Hilton!
Delroy
Delroy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
ADYELIN
ADYELIN (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Nice Hotel
Everything was great except the fact that hotel guests need to pay for parking. Very unfortunate! supposedly is a city ordinance. Unfortunately we will not be staying around the city of San Antonio again we will look for a hotel in the surrounding areas.
Martha
Martha (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月26日
Air conditioner didn’t work well.
Would be nice to have a continental breakfast. Instead they’re selling $16 breakfast plates/buffet.
Charles
Charles (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月14日
You will pay more than expected
Additional parking fee not disclosed: $10.
Pet fee - $75.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月7日
Needs rehab
There were no base boards in hallway. Considerable messy carpet along walls. Had three night reserved left after one. Room felt like hospital room.
Al
Al (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
Hotel sucks
First off why do they charge for parking? Never even heard of that before and will never stay at a Hilton again because of that alone. But here are the other things wrong with this hotel: slowest elevator in the world and only one of the 2 worked. Looked like they were in the process of painting as there is blue painter tape on all the doors- when I asked about it clerk said no that was months ago when painted and the blue painter tape is still up holding up the door numbers? Really tacky… no coffee in the rooms only decaf & tee.. are you kidding me!! Why bother…bathroom was a bit dirty- at least there were no bedbugs…no complementary breakfast… and no complementary coffee downstairs- seems like this hotel is trying to nickel and dime you to death- guess that is why we we the only people on the top floor.. really the whole place looked pretty empty but maybe that was just because nobody could afford to park there…I would never recommend this place to anyone and will write off Hilton from my list!!
Mark
Mark (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Faniza
Faniza (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Vicki
Vicki (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
When we checked in we had to pay for parking even after our hotel reservation said free parking. My husband made himself a cup of coffee in the room and it was nasty all the grinds were on top.
Norma
Norma (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月22日
Spacious room
Room was great very spacious. Beds were comfortable. Disliked having to pay parking on a daily basis. The breakfast costs $15.95 per person for buffet which consisted of scrambled eggs, sausage, potatoes, toast, yogurt and cereal. Couldn't justify $16 for the selection. Most other hotels serve that free. We spent $12 at Mcdonalds down the street for 3 people. Pool and other amenities were out of service due to construction which by the reviews has taken way too long. 3rd floor hallway wasnt complete yet either. If you have a family it is good for separate bedrooms but thats about it.
Magdalena
Magdalena (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Too Cold
Jesus
Jesus (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Property good, service miserable
Room and common areas were good. Overall property was too cold with low temps overnight at 32. Service was very bad. Instructions to access the property were followed and could not access the property. Texted and called the owner and still have not heard back 3 days later. Luckily found another way in but if not, not sure what we would have done with no way to get in touch with someone.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Hilton name with the price but ghetto .
This location was the more expensive option among the 6 other hotels in a 4mile radius .
Usually Hiltons are nice but this one was very run down . Think staying in a $50 less a night hotel would have been the same .
I really made my decision on this hotel due to having an indoor pool for my kids. Breakfast is at a charge and a bottle of water is $3 . Also to top the cake parking is another charge.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
Had to pay for parking and the buffet for breakfast and both extremely overpriced for what you get. Was disappointed in that. One tv did not work in room and the bathrooms were nor that clean. Towels very harsh and gave my granddaughter a rash.
Kerri
Kerri (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Karla
Karla (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月24日
They tried to charge for parking right upfront even though it is advertised on Expedia that it has free parking. I put a $50 hold on your credit card for incidentals that they will refund only after five days. There was no furniture in the room except for two beds. There were two desk, with no desk chairs. The coffee maker was nonfunctioning. This was definitely a terrible experience for $152. This is something you would expect from a Motel 6. Also, last but not least we tried to check in a half hour early and they wanted to charge a $50 early check-in fee, even though the room was available. Would not recommend this place.
Mark
Mark (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月24日
Abel
Abel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
FRANK
FRANK (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月23日
Ask About Renovations
Good service, good room, good location. Didn't like have to paying for parking. Did not like the fact that entire floor was undergoing renovation. For 1 night no problem, but would not stay there for multiple nights during renovation.