We arrived at the hotel midnight, room was dirty there was a used towel hanging in the bathroom door, bedding was obviously not changed but just tidy up there was hair on the pillow and under the comforter, sofa bed linen full of brown stain, there was trash in the trash can. Surrounding very dusty. We called from desk about problem she sent somebody and the guy was caught off guard to find out the problem obviously he jas no idea he said they told him just bring some blanket he just got clock inn for the shift he was so embarrassed and apologetic we help him change all the linens. How ever the front desk shows no care I even went to the front desk in the morning and explain the promblem the response I got was jus ok. Didn't even apologized or anything just ok showed no cares as well. Very terrible experience.
Jenica
Jenica (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 25 日
Stay served it purpose
All in all it was fine but there was a issue with the drain in the shower and by the time you were done you were standing shin deep in stopped up water and took forever to drain so you had to wait for another to shower which was pretty inconvenient.
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Ross
Ross (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 9 日
william
william (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 8 日
Hotel in disarray!!
The Hotel smelled like Clorox when u walked in. It was in terrible shape mold and ripped wallpaper. Lamp shades in the lobby were all torn and we had to request housekeeping three times to make up our room and get towels Staff answered but didn’t act upon requests. Very disappointing for a Hilton standard hotel. Will not recommend Looks like a motel
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Cletus Allan
Cletus Allan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 20 日
I love the service they are always so nice! The room was clean and like always it was comfy. The pool which is why we stayed here is normally beautiful but this time it was slimy and dirty.
Tiffani
Tiffani (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 13 日
Mikhail
Mikhail (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 6 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Nice stay
Very clean friendly.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 3 日
No hot water for shower! After a 12 hour day on a construction site. I was not offer another room or price cut.
Then they gave me the run around when asked for manger. I wouldn’t let my dog stay here!
Karl
Karl (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 31 日
They gave away my prepaid room!
We booked and prepaid for a suite with 2 queen beds and a pull-out double bed (room sleeps 6). I specifically booked this room because it is easier for my wife and my 2 kids with the extra space and sleeping room.
I arrived early and asked for an early check-in. They said the room was not cleaned yet, but would be in an hour or so. This is absolutely fine. However when I came back 2 hours later they checked me in to a different room! They didn't even tell me they had done it. I got up to the room with my luggage only to find out they had given me a small (sleeps 4) room instead. Please keep in mind I had prepaid for this room! When I went down to the front desk, they said there was nothing they could do. They did not have any of the bigger suites available. They offered no recourse to their actions. On the contrary, they actually became rude and seemed to be upset I was not OK with the situation.
I spent an hour on the phone with Hotels.com. Through this I was able to get a price difference refund.
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
lovely
I am definitely going back here . it was amazing and having breakfast included was icing on the cake . this was truly a magical stay
Otazsia
Otazsia (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 30 日
Charged twice for a horrible stay
I paid for my stay at Hampton Inn & Suites through hotels.com and Hampton Inn charged me AGAIN for my stay by them. I had brought this error up to the hotel clerk during my stay since it kept popping up on my banking app and they assured me that I would not be charged. I then covered myself by calling hotels.com during my stay to make them aware if the situation and a representative called Hampton Inn directly to make sure they were aware that my stay with them was already paid for through them. I was assured by hotels.com that I would NOT be charged. Then I returned home a charged showed up by Hampton Inn & Suites and I was charged by the hotel anyway for a stay I had already paid for through hotels.com.
Elise
Elise (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 27 日
Fine for a short stay.
Very noisy guests adjacent arguing at high volume for hours of the evening past midnight. Room was supposedly nonsmoking but had nicotine odor. early morning industrial noise from post office truck loading outside the hotel.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 23 日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 22 日
Felicia
Felicia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 16 日
The key cards consistently deactivated. We had to go downstairs for new keycards 8+ times. The gym was HOT, out of water, barebones, and the peloton was unplugged.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
The staff was absolutely amazing! We were in town for a cheerleading competition, and my wife put a picture of our daughter in her uniform on our door. The maid saw the picture and noticed her in the hallway and told her how beautiful she was and wished her luck, and gave her a hug. The sweetest woman ever! I can’t say enough about the entire staff! Great people.
Jason
Jason (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 23 日
We had no hot water for the 2 nights we were there. They moved us to another room after the first night but there was no hot water in that room either.