The elevator wait times are outlandish, waiting 15 - 20 mins to get on an elevator in the AM for breakfast from 8-10am was terrible. Breakfast was overcrowded with little to no room to get to the back room for breakfast and it had limited seating.
After the main rush for breakfast there was the rush for people checking out and checking into the hotel with suitcases stored all over the lobby. The elevator wait continued. Elevators were always full and cleaning staff would tie up an elevator making the wait times longer.
The elevators are not equipped for the hotel based on the number of rooms. Most of my stay I had to walk up and down the emergency stairs to get to and from my room to the street. Luckily I was on the 6th floor and not the 30th.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 19 日
ANDRES
ANDRES (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Check in and check out were smooth. No delay. The hotel is very centrally located and convenient to everything. We booked a room inc. breakfast and the breakfast was great. Plenty of hot and cold options. Highlight was the freshly cooked waffle and the lovely man who made them for us (unfortunately I didn't ask his name) He greeted everyone in the mornings with a smile. The room and the bathroom were clean. We were very happy with our 4 night stay.
Peter
Peter (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 18 日
The beds are tiny and very uncomfortable. The elevators take forever! The breakfast was crazy - busy- messy - ran out of everything.
We left luggage early before check in (by the way - you won’t be able to check in even a minutes before 3) they tagged our luggage and stored it, giving us a receipt tag. Hang on to that tag because when we try to pick up luggage they gave us the wrong bags. Twice!!! Scary! The mirror in the bedroom was in terrible condition. With what looks like glue marks all over it. The room smelled stuffy and mildew!
Jodi
Jodi (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Very good location
Kind stuff
And tasty breakfast
Jasmin
Jasmin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 18 日
The room wasn’t very clean and when we checked in the man was very abrupt.
Lindsey
Lindsey (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 17 日
Café da manhã bom, porém o hotel é muito pequeno, os quartos apertados e a limpeza poderia ser melhor. Além disso somente 1 elevador estava funcionando, tivemos que descer pela escada do 19o andar, com 2 crianças, devido a demora excessiva do elevador.
Daniela
Daniela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Great Stay! Excellent customer service.
Hina
Hina (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 16 日
It's an old building, the rooms are spacious
Alberto
Alberto (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 15 日
Bryce
Bryce (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
O hotel tem bom custo beneficio, tem café da manhã incluso e fica próximo a alguns pontos turisticos de Nova Iorque. Recomendo.
Moacyr
Moacyr (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
the hotel is in a great location. The breakfast was great.
irvin
irvin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Very nice and clean hotel 5 minutes from Times Square. Excellent staff and neighborhood.
Darryl
Darryl (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 11 日
Discreto hotel in buona posizione
Struttura un po' datata ma in buona posizione. Nella stessa zona ho provato di meglio. Fa il suo ma puo' migliorare. Non tornerei.
Stefania
Stefania (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
El personal del hotel es súper atento hicieron que mi estadía fuera excelente
Carlos
Carlos (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 8 日
The staff was superb and very responsive. The only issue were the elevators. I was waiting for nearly 20 minites to get on. I had to message the manager to send one up to my floor everytime I wanted to go downstairs. They were responsive but this was a hassle. Multiple times I ended up walking down from the 23th floor.
Eve
Eve (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
samira
samira (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
The hotel is close enough to Times Square to walk. The beds are clean, the bathroom is updated. But the rest of the room is just old dirty. If you use their parking, make sure you get a receipt showing you do not have a parking balance & it’s taken care of before you leave.
Heather
Heather (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 4 日
Not recommended
I cannot recommend this hotel. We booked it based on budget and the need for a room with two double beds and those are the only reasons I have awarded two stars.
The staff (with the exception of one receptionist and Cesar on breakfast duty) were uninterested in their work and offered no elements of customer service. One day our keycards didn’t work and my sister was given replacements with no requirement to identify herself which is a security concern.
There are only two, six person, lifts for a 32 floor hotel.
The room and bathroom were a reasonable size for the budget and location, but the cleaning was inconsistent. We had a coffee maker but were only given replacement coffee one day in a week long stay. Towels were replaced in various combinations of amount and size.
Breakfast was poor quality food. Everything was disposable with plastic wrapped plastic cutlery and paper plates.
I would recommend searching for alternatives
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
Christiana
Christiana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Great place to stay!
I was hesitant about this hotel due to the lower rating it received on Hotels.com, but took a chance based on price and am so glad I did! It was a great place to stay. Very close to everything and much quieter than staying just a couple of blocks over.