The front desk clerk was unfriendly and did not check the order information carefully. Maybe a young person would be more careful!
Jianyang
1 晚商務旅程
10/10
房间舒适 环境优雅
Liang
10/10
Robert
1 晚家庭旅程
10/10
Our stay was decent. Clean rooms, comfortable lobby. The pool was tiny but adequate for the kids. Location was where we needed to be. No complaints, especially for cleanliness, which is hard for me. Isaac at the front desk was really fantastic.
John
2 晚家庭旅程
10/10
Shamyra
1 晚行程
8/10
真實旅客
2 晚家庭旅程
10/10
Nicholas
2 晚商務旅程
10/10
This property was very clean upon arrival and I’ve stayed here before however I don’t think they had enough help because no one ever came to clean my room.
Lisa
2 晚行程
6/10
Did not know it was “pet friendly”. Our room smelled like cat urine. We came in late, exhausted, thought it smelled. Had to do a quick change and had to leave. Came back and yes it was it there. We were so tired we thought we’d get used to it. We didn’t. Had to leave by 7 am. Mentioned it on the way out. The gal at the desk was very apologetic and told us we could have changed rooms. Also offered us breakfast, which we didn’t have time for. We are not ones to complain, but, this time we should have said something right away…
Gary
1 晚家庭旅程
10/10
Aqeel
1 晚行程
10/10
Delightful
GIANNI
1 晚行程
8/10
Kellie
2 晚行程
10/10
TAD
2 晚行程
10/10
Nadine
1 晚友伴旅程
10/10
Annie
2 晚行程
10/10
Awesome
Reggio
1 晚家庭旅程
4/10
We were required to pay approximately $19 extra to get a barrier free room. The room we were assigned was a typical room that was the same as every other room except it had some kind of assistive unlocking for the room door and it had a shower in the bathroom. I have had cancer of the spine resulting in nerve damage in my legs making it difficult to rise from a typical toilet without proper grab bars. The toilet in our room was not at an ADA approved height and it had no grab bars. The shower was nice but again did not meet ADA requirements and had no usable grab bars. Clearances and mounting height throughout the room did not meet barrier free standards. We might have accepted inadequacies, but I was insulted to have to pay extra for a "barrier free" room when in all aspects this was a typical room with a shower instead of bathtub. Hilton Garden Inns should be ashamed of this type of facility/service.
Doyle
1 晚浪漫旅程
10/10
Good
Delgertsogt
1 晚家庭旅程
10/10
Tracy
3 晚行程
10/10
We would have liked fresh towels every day.
Paul
3 晚行程
10/10
Erica
2 晚家庭旅程
8/10
Brent
1 晚行程
2/10
The room had dust and showed that it hadn’t been clean thoroughly. There were also some dead bugs in the bathroom. The bed seemed to broke and slightly slanted. Also, throughout the night my phone would ring once and the. Stopped. This happened about 15 times until I unplugged the phone. Won’t stay here again.