The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
Stacie
Stacie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Amazing location, staff and facilities
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Sharon
Sharon (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Amazing!
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Sharon
Sharon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 2 日
It was like living in a beautiful jungle. The staff was awesome and assisted with all of my needs. I can’t wait to return.
michael
michael (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Maira Alejandra
Maira Alejandra (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
Michelle
Michelle (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 19 日
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
Edward
Edward (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
Danielle
Danielle (5 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 3 月 17 日
The staff go above and beyond for you. The monkeys are everywhere and the food is wonderful. The little bakery down the way is wonderful as well.
Sonya
Sonya (3 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 16 日
Está Bonita, el servicio Exelente, la comunicación Exelente también pero la habitación olía mucho a detergente de limpieza y si no cerraba la puerta del baño olía a cloaca
Odalis
Odalis (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 14 日
Beautiful place and unique
Panfilo
Panfilo (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 13 日
Athanasia
Athanasia (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 10 日
Javier
Javier (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 8 日
Very friendly staffs and the location is so close to Xcaret parks. They serve great breakfast. Monkeys are lovely and easy to see in the morning.
Yansong
Yansong (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Super friendly staff, I love to stay here again for vacation
Chuyi
Chuyi (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 1 日
Everything
Alexander De La
Alexander De La (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 26 日
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
kevin
kevin (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 26 日
We had an amazing week. It’s a place were you relax and if you want to go to Xcaret and Xplor, it’s so close. Playa del carmen was 15 minutes from the hotel and Xpu ha 20 minutes. We had rent a car for the week so it was easy to go everywhere. We had the chance to feed the monkeys. Thank you again !
Noemie
Noemie (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 18 日
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty.
It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel.
There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive.
The staff was very friendly.
Kexi
Kexi (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!
Octavio
Octavio (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.