I booked a room based on 1 adult and 1 child, and specifically booked a room with a sofa bed for my son to sleep on. On arrival the Sofa bed was not made up and upon opening it up there were no sheets or bedding available, due to a late arrival i didnt ask for this to be rectified, my son slept in the double bed with me.
At breakfast the next morning, there was a severe lack of staff. Tables were not cleared, no cutlery available, lack of replenishment of buffet food. And no visible staff available to ask for assistance. We paid extra to have breakfast added on, and was not worth the extra we paid, it would have been better to have gone elsewhere for a served breakfast and cheaper.