Experience Hotel Chocolate Deluxe in the heart of Zona Centro, where rich history and vibrant culture blend. Treat yourself to a manager's reception, savor coffee at the cafe, or indulge in a meal at the restaurant. With free WiFi and helpful staff on hand, you'll feel right at home.
Hotel Chocolate Deluxe offers a great location, putting you within a 15-minute walk of Alley of the Kiss. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Fellow travellers say great things about the helpful staff.
At a glance
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Hotel size
6 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 20
Check-out time is noon
Contactless check-out
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free secured, covered on-site valet parking
On-site carport
Free 24-hours off-site parking within 656 ft
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Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Free daily reception
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Romance packages
Facilities
Safe-deposit box at front desk
Room amenities
Be entertained
42-inch Smart TV
Satellite TV channels
Home comfort
Minibar
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Also known as
CHOCOLATE DELUXE
Hotel Chocolate Deluxe Hotel
Hotel Chocolate Deluxe Guanajuato
Hotel Chocolate Deluxe Hotel Guanajuato
Frequently asked questions
Does Hotel Chocolate Deluxe offer free cancellation for a full refund?
Yes, Hotel Chocolate Deluxe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Chocolate Deluxe?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Chocolate Deluxe?
Yes, there's free valet parking.
What are the check-in and check-out times at Hotel Chocolate Deluxe?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Are there restaurants at or near Hotel Chocolate Deluxe?
Yes, there's an on-site restaurant.
What's the area around Hotel Chocolate Deluxe like?
Hotel Chocolate Deluxe is a short 12-minute walk from Alley of the Kiss and 6 minutes' walk from Union Garden.
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Hotel Chocolate Deluxe Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Popular mentions
Room
Service staff
View
Cities
Parking
Shopping center
Reviews
10/10 Exceptional
21 Nov 2024
Super good and safe
Marco
Marco, 3-night trip
10/10 Exceptional
8 Dec 2023
The staff were great. The view spectacular and we liked that we were away from the busyness of the centre
Line
Line, 2-night trip
10/10 Exceptional
25 Oct 2024
The patios and restaurant I really like but I did not enjoy the walk to Centro because it is so very steep.
Suzanne
Suzanne, 3-night trip
10/10 Exceptional
23 Feb 2024
Great value for money, fantastic view of the city from the property and from the rooms. Short walk down the hill into the city centre. Parts of the property seemed a little tired, however for the value this wasn’t an issue.
Charles
Charles, 1-night trip
10/10 Exceptional
13 Jan 2024
Wonderful weekend
The hotel staff were very attentive and helpful. The hotel was very clean and the room had an amazing view of Guanajuato. They have parking. It's a little hike down to the center of town and they offer shuttle service at a small cost up and down too.. We had a wonderful relaxing stay. Definitely will book there again.
Lilia
Lilia, 1-night trip
8/10 Very good
26 Nov 2024
It’s a co nice place, but slow service and they need to improve cleaning
Claudia
Claudia, 2-night trip
10/10 Exceptional
30 Dec 2024
.
Benjamin Abraham
Benjamin Abraham, 1-night trip
8/10 Very good
17 Mar 2025
Loved the city and view but disappointed in hotel
Amenities not as listed on own website nor hotels.com. No coffee maker in room or in hotel. Restaurant only opens at 8 am. Nothing in the area outside hotel for food unl Staff is friendly but amenities lacking, especially at the Deluxe location, which is a 350 meter walk away up the road (also not clearly indicated when booking). Restaurant is also in other hotel. Nice room, comfortable and quiet with superb view. Minibar is great, but with lack of food services in area, a coffee station is required, either in the rooms or in common area as listed in description.
Michelle
Michelle, 2-night trip
6/10 Good
30 May 2024
The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city!
John
John, 5-night trip
6/10 Good
15 Apr 2025
The hotel was not in the location shown on Expedia. Rather than being in the center of town it is high on a hill, requiring a steep walk down and back up the hill to visit the center.
My room was not at the main hotel but at a secondary location which was a walk down the street and down a hill. The property has many stairs to go down to the garden then more stairs to the room.
The room has a nice coloured glass window, but it has no curtain, so the lights in the garden shine in the room all night.
There were no baked goods for breakfast as stated on the offer for the room, and to get a coffee in the morning it is required to walk back to the main hotel.
The
Paul
Paul, 2-night trip
4/10 Fair
27 May 2024
Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours)
Priscila
Priscila, 3-night trip
10/10 Exceptional
22 Sept 2023
Nonr
Martin Raul
Martin Raul, 2-night trip
10/10 Exceptional
15 Nov 2022
Best customer service ever!
Where can i start. We got lost finding the hotel as gps is tricky after calling hotel Jackie send over her driver Antonio to where we were at and guided us to the hotel. Location is good once you get the hang of it. Just remmeber to always go by Panoramic rd. Walk to the center was about 10min. parking is at their location right newct door thats were you park but its 1min walk not bad. Sayra at check in provided excellent customer service and kept it professional when we were having issues witht the reservation system. Rooms spacious, balcony. Fridge in room w drinks, price menu making it convenient for the guest.
violeta
violeta, 2-night trip
10/10 Exceptional
21 Jul 2025
Lejos y al mismo tiempo tan cerca.
Estuvo agradable la hospitalidad. El cuarto estaba limpio y amplio. La distancia al centro fue relativamente cerca y al mismo tiempo está lejos del bullicio del centro.
Jorge
Jorge, 2-night trip
6/10 Good
8 Jul 2025
Axel Omar
Axel Omar, 1-night trip
6/10 Good
16 Jun 2025
Lugar muy bonito, algo confuso para llegar pero hermoso, la habitación muy cómoda
Mario
Mario, 1-night trip
6/10 Good
14 Apr 2025
En la propiedad no hay servicio de WiFi y faltan muchas cosas que en la reservación dicen que tienen
Juan Daniel
Juan Daniel, 1-night trip
10/10 Exceptional
17 Mar 2025
Guanajuato
Una vista excelente del centro histórico de Guanajuato
Marco
Marco, 1-night trip
10/10 Exceptional
16 Feb 2025
NORMA
NORMA, 4-night trip
4/10 Fair
24 Jan 2025
Es muy difícil subir y bajar escaleras con equipaje y no hay servicio de personal, para dar soporte,afuera no pasa transporte para el centro,tienes que bajar muchas escaleras para bajar.... aproximadamente 15 minutos,de regreso tienes que tomar taxi...
FELIPE DE JESUS
FELIPE DE JESUS, 1-night trip
4/10 Fair
6 Jan 2025
Sandra
Sandra, 4-night trip
6/10 Good
25 Nov 2024
Veronica
Veronica, 3-night trip
8/10 Very good
24 Nov 2024
Habitación Ferrero
Bonita y amplia habitación, bonita vista de la ciudad.
Amabilidad de los trabajadores.
Falta de toalla para manos, shampoo, contacto en el baño y a los lados de la cama, hay tasas pero no cafetera.
Verified traveller
2-night trip
10/10 Exceptional
15 Nov 2024
Luis
Luis, 10-night trip
8/10 Very good
29 Oct 2024
La queja es que la reservación era para chocolate deluxe y a la hora de hacer cheque in nos cambiaron a otro hotel y como no conocemos la ciudad tuvimos qué aceptar de lo contrario hubiera cancelado en el momento