The guest representative was rude she was talking to us with aggression and she didn’t want to check us in
Quincy
1 晚行程
8/10
very nice
jackie
2 晚行程
10/10
This was our first stay here; and it was a fantastically unique experience! The room was fully functional and we greatly appreciated the last minute room upgrade! The spa & the giant shower were great & it was in a very quiet neighborhood to come back and wind down after each festival day.
真實旅客
3 晚行程
8/10
真實旅客
3 晚行程
8/10
Theodore joseph
1 晚行程
10/10
Dominique
1 晚行程
6/10
Joshua
3 晚商務旅程
6/10
Poor customer service from front desk lady. May have just been the individual. She had a poor unwelcoming attitude towards us the moment we walked in. Did not tell us if we want a room cleaning that it needs to be said before 11am. We asked for one around 1230pm and she was rude about it and unwilling to compromise. We were stuck with same sheets and full trash bin for another day. For the amount of money we paid and how unbusy it was, there could have been an exception or an accommodation of some sort. Had a good time but will not be returning in the future or recommending to others due to poor and rude customer service.
Xa
2 晚行程
8/10
Rafael
1 晚行程
10/10
GARY
1 晚友伴旅程
2/10
We have stayed here many times and I am not sure what happened or has changed. We rented the pool suite and the pool was dirty and not clean. If you touch the hand rail you could feel the dirt. We took a paper towel to wipe it and you can see the dirt on the paper towel. Even worse was you could see a line of dirt from the water level on the wall of the pool.