The bathrooms are tiny and the hotel feels like its definitely seen better days. The staff was nice enough but the front desk manager is also the airport transportation driver. We arrived very late and ended up getting a taxi because we could not get ahold of anyone at the front desk. Turns out they were picking someone else up at the same time.
Heather
1 晚商務旅程
2/10
I called the front desk numerous times to request the shuttle from the airport. No one answered the phone over a 30 min period. I finally just ordered a Uber. The front desk was staffed when I arrived but the employee said he had just arrived for his shift and found the desk unattended. He was kind and apologized. The lobby and area behind the front desk was shabby, cluttered and unkempt. The room was run down but very clean and, honestly, that was the only reason we decided to stay.
Yllithia
1 晚家庭旅程
8/10
The staff was very nice. The area was clean but the bed was a little uncomfortable. Was nice to have shuttle service to the airport.
Beth
1 晚行程
10/10
dayong
1 晚行程
10/10
Anne
1 晚商務旅程
8/10
真實旅客
1 晚行程
4/10
1. Phone problems at hotel meant that when I called for a shuttle from the airport, nobody answered and I had to pay for a cab. The desk person offered that instead they could give me a ride next morning to the train station, but the morning person said they couldn’t do that.
2. Computers were also flaky at check in so it took a while.
3. Air conditioning in lobby wasn’t working.
4.The one soda machine was out of all items without caffeine.
5.The whole hotel looked run down and outdated, not what I expected from BW. The staff apologized but couldn’t do anything about the issues.
Robin
1 晚行程
8/10
Volodymyr
1 晚行程
10/10
Aubree
1 晚行程
10/10
janice
2 晚友伴旅程
10/10
Useful and efficient. Very clean. Staff was very helpful.
Vicci
1 晚家庭旅程
10/10
Sandra
1 晚行程
10/10
Stayed at hotel for work. It was a great experience. Will definitely stay here again.
真實旅客
1 晚行程
6/10
The hotel itself is clean and tidy. I booked because it had a pool. Unfortunately, it was not open. The first room smelled funny, but the front desk quickly changed the rooms. The beds were uncomfortable and hard. Worst nights sleep ever. The staff were professional and nice to everyone.
Leslie
3 晚家庭旅程
10/10
Devin
1 晚行程
8/10
真實旅客
2 晚行程
8/10
I was only there for 5-6 hrs, so not a lot of time to rate something. Will say that the man on duty when I checked in at 2AM went above and beyond to be helpful.
Judy
1 晚商務旅程
10/10
Anthony
5 晚行程
8/10
J L
1 晚行程
8/10
I have no complaints about our stay. It was just one night after a late flight and we didn't want to make the hour drive home. Would I stay here more than one night? I would say, no. But it served its purpose for the night we stayed. It was a little outdated compared to some other hotels we typically stay in, but it was also half the cost so there is a trade off I suppose.
I'd recommend this hotel if you're traveling out of the Richmond airport and need to stay one night before or after your flight.
Tiffani
1 晚行程
8/10
Robin
1 晚行程
8/10
We stayed in rooms 313 and 314. While the rooms were overall clean, the staff didn't check behind furniture as in room 314, we found a used condom. The bathroom door in 313 didn't lock unless you pushed on the door.
However, the rooms and beds themselves were clean. The trash was taken out as needed, and the staff at the desk asked us how everything was every time they saw us.
We stayed for 3 nights.