I was flying out of Wichita and chose this hotel because I could pay $5 per day to park there and “free airport transportation” as advertised both on their website and hotels.com. Stay was fine and I was provided a free Lyft to the airport. Upon my return a week later, I called the hotel per their direction and was told there was a “change in policy” and I would need to get an Uber or Lyft back to the hotel out of pocket. Hotel’s website still says “free airport transportation” and I am trying to get reimbursed $20.96 from the hotel.
真實旅客
1 晚行程
4/10
When we arrived we were told the pool wasn't working (it wasnt much bigger than a hot tub and was green) our kids were very upset.
Hallways were hot, the ice machine didnt work. Breakfast was gross, even the cereal! Very disappointing overall and we definitely overpaid!!
Kristina
2 晚家庭旅程
6/10
Kyle
2 晚家庭旅程
2/10
Room smelled bad, floors felt sticky and wet, bathroom was in horrible shape, mold in the shower, door doesn’t open without scraping the floor. Sink fixture is not attached to the counter. The exterior doors are not secured and just anyone can walk in from the back or side. We booked off good reviews and the experience was not good. Female staff was friendly but when the issues were brought to the attention of the male working the desk in the morning denied knowing there was any issue with our room. They charged me $430 including a 100$ hold fee, then the next day charged me another 263$ now I have two charged against my account until the finish “processing.” Never had this issue booking through hotels.com before.
Lacey
2 晚家庭旅程
4/10
Someone was caught stealing from the marketplace so check in was slow. The room was dirty. You could feel the dirty carpet when you walking with bare feet. The pool was FREEZING. Breakfast was Blah. I would not stay at this property again
Michael
1 晚家庭旅程
10/10
Rodney Or Catherine
1 晚行程
4/10
It was awful!!!!! We came here just for the pool and it wasn’t even working!!!! When I booked the room it said the pool was open!!!! Then we can’t even get our tv to work!!!!!
Patricia
1 晚家庭旅程
6/10
The hotel was okay. Nothing special. The room was comfortable enough. Pool not open. Breakfast had a little hit food. It was nor good. If you're just wanting a place to sleep it is fine.
pamela
2 晚家庭旅程
8/10
Sandy
2 晚行程
6/10
Property felt dated and a little dirty. Good location tho.
Jennifer
1 晚商務旅程
4/10
Issues with doors. No amenities for laundry. Employees friendly
Rachel
5 晚商務旅程
8/10
Front desk staff was super nice checking in and helping locate a place to fill water jugs for baseball, etc. My only complaint about anything was the lighting in the room. I never did figure out how to work the lights by the door and there was a lightbulb burned out in the bathroom fixture. I did not report this and request another lightbulb, though, so that was on me!
Mandy
2 晚家庭旅程
8/10
We enjoyed everything about the hotel, but the sink area of the accessibility bathroom was so small that it was very inconvenient. Breakfast was good, beds were comfortable, room was roomy and service was excellent.
Lisa Ann
1 晚家庭旅程
6/10
Karla
1 晚行程
10/10
Ernie
2 晚行程
6/10
Clean rooms, nice overnight staff. The elevator was broke, amd made walking rhe 4 flights of steps an inconvenience.