This was my first trip to Iceland and I went solo, which can be intimidating, but they made me feel safe and comfortable. What truly set them over the top was the emails I received prior to my arrival allowing me to set up seamless transport to and from the airport which takes off one extra worry. They also give you a list of different tours and activities you can do in the area. The rooftop bar has a beautiful view of the waterfront, even in the rain, and the spa is a must!