Location and staff were great. Room was lovely and spacious (offered a free upgrade) Unfortunately the shower leaked all over the bathroom floor and the noise from the room above both ruined the stay slightly. The flooring is just not suitable for a multi floor hotel and because we were on the ground floor, the noise was awful and it was just from them walking around…..A LOT!
Jade
Jade (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 1 日
Usama
Usama (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
Recommend
Overall, this hotel is neat and tidy. One drawback is hot water for shower becomes warm in 10 min. Next person needs to wait hot water coming back.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 24 日
Elena
Elena (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Billy
Billy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 21 日
Clean, quiet, comfortable. Great customer service. Good coffee, and available all the time. Spa staff and treatment was great. Good location for walking to the falls, and around town...restaurants etc..
Steven
Steven (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Missy
Missy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Steam shower had no light. We managed but for safety if no other reason need lights in a shower of any kind. Room very clean and spacious.
Daryl
Daryl (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
George
George (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Gem by the Falls
Service and staff where great! Amazing restaurant on the premises.
I loved the continental breakfast brought to the room daily. What a treat!!!
Lisa
Lisa (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Great Stay
My wife and I are in our early 40s and decided to stay here for our getaway weekend. The staff were all incredibly nice and eager to please from the moment we arrived until we left. Our Jacuzzi room was spotless and large, the steam shower great. King sized bed was soft and comfortable. Included breakfast in bed was a nice touch and super convenient as we like to sleep in! Parking lot is a little tight but very close to hotel. Hotel location was fantastic as well, very short walk to Clifton Hill and quiet at night. Thank you for a great weekend and will definitely stay again!
Randy
Randy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 10 日
needs some work
Property was listed as top 100 hotels
We stayed in room 216
Although the service was great the property itself needs work. Our shower did not operate correctly, our bed was the firmest mattress I have ever experienced. Not sure everyone would like something so hard to sleep on.
Walls and trim in the room needed attention.
For this price point I expected a bit more.
chad
chad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Elena
Elena (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 22 日
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Connie
Connie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 14 日
Daniel
Daniel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Room conditions are better than I expected, good services at reasonable price. Kind people. By far the best staying for me.
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 11 日
Love the complimentary coffee bar
Great experience , we enjoyed the location, the staff were very responsive to any requests we had. The daily breakfast delivered to our room was a real treat! The only criticism I would have is the bed was really firm and our thermostat could not adjust to keep the room cool enough at night ( they do have a working window that can be opened to help cool the room down) the TV is not capable of streaming but they do offer complimentary cable (basic) for the news/weather. Another perk they offer is an always fresh water and coffee bar in the lobby which we really enjoyed.
Kellie
Kellie (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 8 日
fabian
fabian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
One night Niagara
Remember there is a parking fee of $18 plus local tax.
Overall the room was very nice, there were a few noticeable issues where the shower had been repaired, my wife would have been disappointed if I had done this in our house. Bottom of fireplace started to come away and cracks in the baseboard/paint.