我可否免費取消DUNA by DW 酒店的預訂，並獲發全額退款？

可以。DUNA by DW 酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

DUNA by DW 酒店是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 22:00 可使用泳池。

DUNA by DW 酒店是否允許寵物入住？

是的，狗隻可入住，總共只限 1 隻，每隻寵物的重量上限為 23 公斤。此住宿收取每隻寵物每晚 USD75的費用。輔助動物豁免收費。

DUNA by DW 酒店是否設有店內泊車位？

很抱歉，此住宿不設泊車位，惟附近有免費停車場。

DUNA by DW 酒店的登記入住及退房時間為何？

登記入住開始時間：16:00；登記入住結束時間：任何時間。提早入住收取 USD55 附加費 (因應供應情況而定)。退房時間為 11:00。延遲退房收取 USD55 附加費 (因應供應情況而定)。

DUNA by DW 酒店店內與附近有什麼好玩？

於溫暖的月份，歡迎暢玩沙灘瑜伽等活動。你可在室外泳池中痛快暢泳，又或充分善用服務式住宅的其他設施/服務，當中包括SPA 服務及花園等。

DUNA by DW 酒店附近區域有何特色？

從DUNA by DW 酒店出發，短短 3 分鐘步程可到卡耶洛伊薩，14 分鐘步程即達海洋公園海灘。

聖胡安DUNA by DW 酒店優惠

10/10 完美

2025 年 7 月 17 日

William (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 22 日

Absolutely gorgeous! First time i traveled solo and this property made me feel very safe

Mariah Danielle (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 15 日

we loved our room! the detail and design were on point. safe street. we were worried about finding parking but there was actually plenty. my daughter loved the pool!!! made lasting memories here, thank you <3

Christina (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 28 日

Staying at this hotel was an unforgettable experience. From the moment I arrived, I was surrounded by warmth, care, and impeccable service. Every detail — from the beautifully designed rooms to the thoughtful touches throughout the property — made me feel incredibly special and truly at home. The atmosphere was simply magical: peaceful, elegant, and full of charm. The team went above and beyond to ensure that every moment of my stay was perfect. I am deeply grateful for such an amazing experience and can’t wait to return to this beautiful place. Highly, highly recommend to anyone looking for a place that feels both luxurious and full of heart!

Alexandra (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 17 日

My rustic experience

I recently had the pleasure of staying at Duna Hotel, and I was truly impressed. The hotel's tranquil ambiance and rustic aesthetic created a serene environment that felt like a retreat from the hustle and bustle of daily life. The staff were incredibly accommodating, allowing me to drop off my belongings before check-in time, which added to the stress-free experience. Overall, my stay was delightful, and I felt well taken care of throughout my visit.

Jennifer (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 16 日

The place was close to the beach and the room was amazing

Carlos (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 2 日

Amazing stay and I will definitely be staying here anytime I’m in San Juan

Sebastian (4 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 3 月 7 日

The area and the property was amazing. The only feedback was the space was smaller than advertised and I wish there was someone onsite to answer any questions or issues. In all, a good experience.

Larson (2 晚浪漫旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 2 月 25 日

Deshun (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 29 日

Great property and they were very responsive, and attentive. The ambiance was so nice and we are so glad we decided to stay there and we will definitely go there again. :)

Melissa (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 18 日

Guillermo (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 1 月 17 日

One of the worst hotel experiences I have had. From a curb appeal or even looking at pictures you may think this looks like a great place to stay. During my short stay with DUNA by DW I didn’t even basic accommodations that any hotel should provide. The shower was functionally terrible along with a lacking of hot water for a long duration of my stay. To a point where my partner and I had to use the outdoor shower in the common area in bathing suits to shower. The living space in our room prior to entering, was covered in sand along with inside the sheets on the bed, which were also covered in sand. This caused irritation and a rash. This hotel was also infested with mosquitoes and cockroaches. It seems to be an ongoing problem for them after looking under their table in the kitchen. There was Raid mosquito and cockroach repellent. Lastly, there were earplugs next to the bed, concerned and questioning, my partner and I did not find out that there was a noise problem until later in the night of our first day. I have thus reached out to Expedia and DUNA by DW with no action taken on their end for the terrible services they provided. Please do yourself a service and do not stay at DUNA by DW.

Tristan (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 15 日

I absolutely loved this place

Nallely (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 31 日

Perfect place to stay everything is close!

Nelson (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 11 月 24 日

Ruth (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2024 年 11 月 22 日

Melissa (4 晚行程)

Expedia 真實旅客評價

6/10 不錯

2024 年 11 月 19 日

Everything about this property was amazing except for the cockroaches.

april (2 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2024 年 11 月 18 日

Steven Alfredo (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 11 月 13 日

Rossanny (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 10 月 12 日

Amazing me and my finance loved it

Junior (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 9 月 28 日

Love the place and the vibes. Very clean!! I definitely come back ♥️

Bianca (1 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 9 月 9 日

Awesome place for couples, clean and quiet. We definitely are going to stay again.

Nestor (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 8 月 25 日

Anne Marie M (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 8 月 8 日

The best property I have stayed at visually and the space you get is incredible!

Marquita (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 7 月 22 日

Will definitely stay there again, loved every moment.

Angel (2 晚行程)

Hotels.com 真實旅客評價

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常見問題

我可否免費取消DUNA by DW 酒店的預訂，並獲發全額退款？

DUNA by DW 酒店是否設有泳池？

DUNA by DW 酒店是否允許寵物入住？