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City Hotel West

Pet-friendly hotel connected to the convention center, within easy reach of Frankfurt Christmas Market

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Photo gallery for City Hotel West

Reception - City Hotel West (Frankfurt)
Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk - City Hotel West (Frankfurt)
Exterior - City Hotel West (Frankfurt)
Reception - City Hotel West (Frankfurt)
Breakfast area - City Hotel West (Frankfurt)
Located in Frankfurt, City Hotel West offers the perfect blend of comfort and convenience. Stay connected with in-room WiFi, get help from multilingual staff at the 24-hour front desk and take advantage of dry cleaning/laundry services. Previous guests praised the hotel’s great location.

Reviews

3.4 out of 10

Popular amenities

  • Connecting rooms available
  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • ATM/banking services
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

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About the neighborhood

Map
Moselstr. 35, Frankfurt, HE, 60329

What's nearby

  • Financial District - 1 min walk - 0.0 km
  • Kaiserstrasse - 1 min walk - 0.2 km
  • Skyline Plaza - 11 min walk - 0.9 km
  • Frankfurt Trade Fair - 12 min walk - 1.0 km
  • Alte Oper - 12 min walk - 1.1 km

Getting around

  • Frankfurt Airport (FRA) - 23 min drive
  • Mainz (QFZ-Mainz Finthen) - 35 min drive
  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Frankfurt Central Station (tief) - 3 min walk
  • Frankfurt (Main) Central Station - 7 min walk
  • Central Station Tram Stop - 3 min walk
  • MĂŒnchener Straß/ Frankfurt Central Tram Stop - 4 min walk
  • Central U-Bahn - 4 min walk

Restaurants

  • â€ȘSapĂŽres SĂ igĂČn Street Food - ‬2 min walk
  • â€ȘDer Fette Bulle - ‬2 min walk
  • â€ȘTaunus Eck - ‬1 min walk
  • â€ȘSaravanaa Bhavan - ‬1 min walk
  • â€ȘKakadu's - ‬2 min walk

About this property

City Hotel West

City Hotel West puts you in a great location, within a 15-minute walk of Frankfurt Trade Fair and Alte Oper. Also, Frankfurt Christmas Market and Römerberg are just a 5-minute drive away. The property is just a short walk to public transportation: Central Station Tram Stop is 3 minutes and MĂŒnchener Straß/ Frankfurt Central Tram Stop is 4 minutes.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Express check-out available
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking nearby
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Room service

What to do

  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 41-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping (surcharge)
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and outdoor lighting on site.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, Union Pay, Eurocard
Mobile payment options include: Google Pay, Apple Pay and PayPal.
Cashless transactions are available.

Also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

Frequently asked questions

Are pets allowed at City Hotel West?

Yes, pets are welcome. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at City Hotel West?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at City Hotel West?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at City Hotel West?

No, this hotel doesn't have a casino, but Casino Bad Homburg (17-min drive) is nearby.

What is there to do at City Hotel West and nearby?

Have fun during the warmer months with activities nearby such as cycling.

What's the area around City Hotel West like?

City Hotel West is located on the boardwalk/promenade in Bahnhofsviertel, a short 3-minute walk from Central Station Tram Stop and 13 minutes' walk from Frankfurt Trade Fair.

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Reviews

City Hotel West Reviews

3.4

3.6

Cleanliness

3.8

Amenities

4.8

Staff & service

3.4

Eco-friendliness

3.2

Property conditions & facilities

Reviews

6/10 Good

Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Tony, 2-night trip

6/10 Good

Was a good price but would not stay at the place more than 1 night
Joseph, 1-night trip

4/10 Fair

Nothing was good about this property unless you need a cheap place to 


KIANOUSH, 1-night trip

6/10 Good

The customer service was good
Wahidullah, 2-night trip

2/10 Poor

Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stuart, 3-night trip

2/10 Poor

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Garrett, 1-night trip

4/10 Fair

Noisy neighborhood during night
Charles-Antoine, 4-night trip

4/10 Fair

Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Anthony, 2-night trip

2/10 Poor

Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Janne, 2-night trip

2/10 Poor

It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Sidi, 2-night trip

2/10 Poor

Roaches!!!!

Roaches!!!!!!!!!
David, 1-night trip

4/10 Fair

Dirty and poorly equipped.
Karen, 1-night trip

4/10 Fair

Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Axel, 2-night trip

2/10 Poor

Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

2/10 Poor

Horrible! Do not book!

Horrible! Do not book! The hygienic conditions were horrible; completely unacceptable by any standard. As a result we terminated our stay immediately. The bed linens—arguably the most critical aspect of any hotel room—were filthy and heavily stained. It was evident that the sheets had not been changed in several days. Furthermore, the overall state of the rooms was shocking and deeply unhygienic. It is my strong suspicion that this establishment functions primarily as a short-term rental for prostitutes and drug users. This hotel is a tourist trap and bears no resemblance to the photographs and descriptions presented on the hotels.com website. While I understand that Hotels.com must offer a wide range of accommodation options across different categories, City Hotel West falls so far below any acceptable standard that I urge you to remove it from your platform immediately to protect other unsuspecting travelers.
Peter, 2-night trip

2/10 Poor

Prostitution hotel!

DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
3-night trip

2/10 Poor

Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Bingliang, 3-night trip

2/10 Poor

Wir waren noch nie in einem schlechteren Zimmer

Es hat nach Zigaretten gestunken, Duschkopf war kaputt, Fernseher hatte keine funktionstĂŒchtigen Sender, Bett war dreckig und hat sich verschoben, obwohl es ein Doppelbett sein sollte, stĂ€ndig hat irgendwer eine TĂŒr laut zu gemacht, die HĂ€lfte der Möbel sind kaputt, paar KĂ€fer waren auf dem Boden zu sehen und der Boden war dreckig. Service war ok.
1-night trip

2/10 Poor

Per fortuna Ăš stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c Ăš ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
salvatore, 1-night trip

2/10 Poor

Es war eine Frechheit, dieses Stunden-Hotel ĂŒberhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
1-night trip

8/10 Very good

Manglede holder til bruseslange
Allan, 1-night trip

4/10 Fair

Hotel geht so, die Gegend ist unertrÀglich.

Das Hotel ist fĂŒr normale Menschen unertrĂ€glich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe ĂŒbernachten mĂŒssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der LĂ€rm von der Straße (sich prĂŒgelnde Prostituierte und Streitende DrogenabhĂ€ngige) war sehr störend. Nie wieder.
Christian, 1-night trip

2/10 Poor

Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Sotirios, 2-night trip

2/10 Poor

Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelĂŒftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur PapierhandtĂŒcher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. SpĂ€ter habe ich gesehen, dass im Erdgeschoss GetrĂ€nke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdĂŒrftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.

2/10 Poor

KIANOUSH, 2-night trip