Roof leaking in first room they put us in switched rooms at 11pm No parking , whole place was under construction the worst hotel experience i've ever had
Torrey
Torrey (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 13 日
Our worst stay
We stay in more hotels on weekends than we stay at home. This was by far the worst hotel experience that we’ve had. Upon arrival we noticed that the hotel was under complete construction that wasn’t mentioned ahead of time. We stayed three nights total, and the hotel charged us three different times. We never received cleaning, or new towels that we had to ask for twice. The air conditioner only worked part time, and had to wake up multiple times a night to get it to turn back on. The internet only worked from time to time so we just gave up. Still waiting on money to be accredited to our account because what was supposed to cost us $415 for the three nights ended up costing us almost $1300 and the management telling us we were wrong about the charges until we had to prove it to them and make them look deeper into it. We’ve stayed in Conway four times this year alone, and this has been by far our worst experience. Wouldn’t reccomend this place to anyone!!
Seth
Seth (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 12 日
Danell
Danell (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Marvin E Claiborne
Marvin E Claiborne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 1 日
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 1 日
Cortney
Cortney (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 1 日
Gross
Under renovation, no notice, rude staff, smelly, dirty pool, mold in fridge.
Devin
Devin (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 25 日
Liza
Liza (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 23 日
The room itself was very clean. The property was being renovated. My frustrations come from not being told there would be no room service, the broken Oreos (2 cookies) that I purchased for $3 for my daughter that wouldn’t be replaced, and the pool closing at 9pm on a weekend. I don’t feel that was acceptable. Other than that, the room was great.
Krysta
Krysta (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 22 日
They charged my card $350 after I paid $418 if full for all 3 nights plus a deposit. I asked why they told me the system did it by mistake and that I wouldn’t get my money back until check out and waiting 5-10 days. I had to call the police and file a complaint with corporate!! They also are under construction and saw dust was all over the place our entire stay, along with Nats flying everywhere in our room and ants all on the floor and walls and in the beds. I had to wait 2 hours just have my room serviced and they asked me to leave while they cleaned so I had to get my 2 kids out to sit in the car with them taking my money I had no extra to take them to get ice cream or anything! This was the WORST experience of my life and the new management QUICK! I will follow suit after I was treated so poorly and didn’t get any apology. The GM laughed at me bc I started crying about my money, I have to feed my kids!! $350 may not be a lot to him but it is to this family!!
Kymberlee
Kymberlee (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Easy access to highway. Friendly staff and nice property. A comfortable stay.
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Miles
Miles (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 16 日
The room was very clean, but half of the electrical sockets didn’t work, one large lamp did not work, the door to the wire box beside the bed that goes into the wall was falling off and if you have little kids could be dangerous. The soap holder in the shower was hanging on the wall. Needs some renovations done and maintenance repairs for sure.