We were looking for the convenience of an airport hotel because we were arriving in Rome late. Instead we found ourselves searching inside and outside the terminal on a rainy night trying to find the pick up spot for the proudly advertised "hotel shuttle". Taxis wanted 45 euro for the run, explaining this as a sort of penalty fee for being such a short trip. A battered old bus eventually appeared and did a milk run to the hotel, picking up and dropping off airport staff along the way. Wet and exhausted, we mentioned our experience at check in. "You arrived, didn't you?" was the reply. And arrive we had, to find a tired, somewhat shabby property. That also sums up the service.