I left my phone on the train, so we had to book a last minute hotel to try to get my phone back the next day. The front desk was able to call Lost & Found & interpret for me so that I could get my phone back. They came to my room to provide updates personally. When we didnt know how to use the washer/dryer, once again he came up personally to show us. Its all about the personal touch in Japan....this is the type of service that deserves a tip, but we didnt want to insult them. They even called us a cab for us to get our luggage back to the station. We were so impressed by the staff that we booked another 5 nights at the end of our trip there. The room was nice, clean & the toiletries were luxurious. Very close to the train station too, but it is an uphill walk. So if you have lots of luggage, then I suggest a quick taxi ride (about 1000Y), plus there is lots of construction around the station too.