Absolutely TERRIBLE - filthy rooms, toilet backed up with feces bubbling up into tub and sink, maids never cleaned from prior guests, staff was useless, no phone in the room, no clock in the room.
AMANDA
AMANDA (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 1 日
Mark
Mark (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
Overall a good place to stay
The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.
Katherine
Katherine (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.
Bert
Bert (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
Great Service
Service was great. Very clean, comfortable, central.
Cheryl
Cheryl (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 19 日
Great location but big disappointment in service, cleanliness and amenities. For the high cost, this was a low quality hotel.
Laura
Laura (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Location is unbeatable! Staff is extremely helpful. Rooms are very comfortable.
Jon
Jon (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Excellent
Comfortable bed. Clean room with lots of outlets, coffee maker. Quiet. Easy ch CK in. Attentive staff.
jennifer
jennifer (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Trond
Trond (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Getting its sparkle back!
Excellent location—theatres, restaurants and shops walkable distance. Staff are very friendly and thorough. Building has been renovated without losing its historic charm. I have stayed here before while it was still under its original name. It really needed some care & attention then and I’m thankful for the revitalization of this gem. I can’t wait to return and see the next wave of renovations completed.
E M
E M (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
So helpful!
Everyone we met in the hotel was so very friendly and helpful! The room was comfortable and exactly what we’d hoped for. A lovely stay and we hope to return sometime soon.
Clara
Clara (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 15 日
FRANCIS
FRANCIS (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 25 日
Friendly little town
Large room, tiny bathroom. Very clean and comfortable, air conditioner was extremely loud.
There is no restaurant or bar in hotel like website shows.
Parking is an issue
Catherine
Catherine (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 25 日
Good location, poor amenities
Pro: location. Downtown; walking distance to the Avon theatre and to restaurants and stores. Nice, friendly staff. Wifi incuded. A pretty nice (altho cheap) renovation.
Cons: very small "junior suite" that should have been a room. Poorly supplied room (low-quality "mystery soap" for hands, hair and body, no tub mat even tho we were warned to use it coz the tub was slippery, no facial tissues in the room. I accidentally broke the shower gel dispenser coz it didnt work). Very limited parking for $20/night. No parking available for us. We meter-parked to grab a quick lunch before our matinée, and got a $40 ticket. The limit on the meters is 30 minutes. The blue jays game was not available on the tv.
Kathleen L
Kathleen L (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Greg
Greg (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
It was like home away from home. Clean, fresh and serene just like i love it
Joseph
Joseph (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 3 日
Red flags everywhere. Very poorly kept property, room had musty odour, multiple broken or damaged things, and mystery stains. The last straw was the pubic hair on the toilet. I checked out within minutes of entering and a week later I’m still chasing for a refund. I booked months in advance and it was not cheap. When I trying to find new accommodation I saw the price was half of what I paid and it was opening week for the festival so they should have been at capacity but with the state of the hotel I can see why it was deserted. Avoid this place at all costs.
Mary Jo
Mary Jo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
Staff very helpful throughout. Having a boxed breakfast delivered to the room is a nice perk. Room very clean but a bit small. Bed very comfy.
Heather
Heather (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
We had issues during our stay and in addition there was a problem with the rate we were charged.
We were charged $1892 for 5 nights through Expedia. I happened to browse through the hotels website and saw that our room (the Windsor Suite) daily rate was around $215 but we paid $322 through your site. The hotel staff agreed it did not match their figures but said we had to contact you. I see by your notation above you have us there on May 24 but we were not booked in until May 25. Perhaps the discrepancy is because we were charged for an extra night? Normally Expedia rates are lower than the hotels but ours were much higher and even a mystery to the hotel staff.
I hope you will correct this discrepancy- it certainly seems highly irregular.
Secondly,the issues mainly concerned housekeeping services. Housekeeping came late most days and were inexperienced. They seemed to need our direction. One day we had no housekeeping service at all. Signage for the coffee machine with directions would be very helpful as it was unpredictable in how it worked. Signage about changing towels, etc. would also have been helpful. Probably housekeeping staff numbers were inadequate. There seemed to be one person only working from 9 to 4.
We gave feedback to the hotel management about our housekeeping issues and their response is it will improve. The individual staff were pleasant and tried to respond.
We paid an exorbitant rate for a nice room but the amenities were lacking.
Gail Schnabl
Gail
Gail (5 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 1 日
Cyril
Cyril (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 31 日
Unique place!
Christine
Christine (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 29 日
Room is very small, almost claustrophobic. No desk to work on. Not good water pressure. A 250$ damage deposit is unreasonable for the room. No cable tv so cannot watch live tv or news/sports