It feels like the hotel has slipped past its best days. Most of the staff were very young, the sort of first job atmosphere you notice straight away. There were a few experienced people trying to steady things, but it was clear they need more investment in training and a few more seasoned hands, especially at the bar. The cocktail list is long, and the team behind it were clearly overworked and not confident enough to handle the pace or the volume.
If you are on a golf trip, you will probably be fine. For couples looking for a more polished experience, it misses the mark.
The part that really took the shine off our stay was the spa. We emailed ahead to ask if our booking included any treatments and they replied that it did. We later learned this was their mistake, which they admitted, yet they still tried to charge us. What made it worse was the language used by the spa manager, saying things like “both sides to blame” and “I would pay it if it were me” even after acknowledging the error. It felt manipulative and unfair.
The spa itself was lovely, which makes it all the more disappointing. The way the situation was handled ended up overshadowing what should have been a relaxing stay.