6/10 不錯
2025 年 9 月 2 日
Good location & facilities but service needs work
Third time visiting and staying at the hotel and on this occasion, left feeling pretty underwhelmed.
Location and facilities remain a huge positive, but staff and general service was poor and not to the standard experienced at the hotel in the past.
Staff on reception were particularly unfriendly and un-attentive. An ongoing issue with key cards was annoying, as is the need to collect towels for swimming from the main hotel reception rather than the reception at the swimming pool/gym.
We stayed in one of the lodges which we’d stayed in previously. This time, we found it to be very tired and not in the best condition. Loads of cobwebs and dead spiders in the corners of rooms and around light fittings - although bathrooms and kitchen was very clean.
Jon
Jon (3 晚家庭旅程)
Hotels.com 真實旅客評價
