I dont think it is a 4-star hotel because there are not much facilities and service. There is no fridge, no minibar except a bottle of water and juice, no water boiler. When I asked to borrow a water boiler I have to go to the reception to pick it up myself. In my room, the shower doors cannot be closed properly. The checkin time is also too late, even I requested early checkin during booking, I could only get my room after 3pm. I need to pay extra if I want it earlier. Also if I want to checkout later than 12pm, I also have to pay extra. And I dont understand why I need to pay the city tax again eventhough I already paid the tax during booking. The breakfast buffet is just ok but doesnt worth 15euro. The only good thing is that the staff were all very polite and friendly.