After reading some reviews I was doubtful but there was no need. Lovely large bright dbl room, (4th floor) spotless linens and bathroom, large screen tv, can't fault my room for the price. Pleasant and helpful staff in reception and bar, dog friendly and gorgeous wooded grounds for walks and so handy for racecourse. Negative: limited food menu and 10am check out, late check out extra charge, but would definitely stay again.
jacklynne
jacklynne (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 13 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
New castle airport stay
Great parking and location, close to airport’s
Denise
Denise (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 10 日
Improve key cards
2 x key cards given at reception on check in. Went to room didn’t work, back to reception again. And they didn’t work for the second time. Went to reception and the porter came to room to check they didn’t work, let us in with the magic card that works every room. Told to collect a card on the way out. Went out card not ready told a card would be ready for coming back to hotel and it wasn’t. A porter had to get us back in our room. Absolutely shocking room not ready. Disappointed service
Joe
Joe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 9 日
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Clean and friendly
Alway friendly and always clean, we had a nice meal in the bar, no complaints at all
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 7 日
There is some type of generator outside near the bedroom window. It was running most of the night.
Jonathan
Jonathan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 30 日
Not impressed
Very 1990's-esque.
The hotel was fairly cleab and tidy, but very tired and basic. The wifi did not work in the part of the hotel that i was in. None of the room plugs were accessible without pulling the desk away from the wall, which was very frustrating.
The bed was generally comfortable but the pillows were awful - solid foam blocks that offered no comfort whatsoever.
The final topper was the aerobics class somewhere outside my window at 6.30am. Blaring music and an enthusiastic instructor with a mic was most unwelcome. I thought I'd awoken to a rave.
Breakfast was pleasant, but wouldn't stay here again.