Property was horrible and definitely not a 5 star.
Got food poisoning from the hotel food on the first day there (only drank bottled water and no ice).
Room in poor condition with several broken pieces of wood in room, unsafe broken outlet missing parts, rust and black mold in shower, shower pan was peeling.
Couple of days in and cold water stopped working along with no water in toilet. Had to pack up the whole family and move to another room (didnt even upgrade us or offer anything.
New room was not in much better shape with even more rust along with cracked bathroom sink.
No concierge or room service, pool was tiny and crowded with not much room to swim and kept getting hit with volleyballs, swim up bar was not a real swim up bar and had to get out of pool to get a drink.
Food was horrible with steak being rubbery and gristle, wasn't a single good meal there. If this is what Riu considers a 5 star property, i will never stay at a Riu property again.
Jessie
Jessie (6 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 8 月 12 日
KYLE
KYLE (6 晚行程)
Travelocity 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Everything and everyone were amazing.
Yolanda
Yolanda (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Alicia
Alicia (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
My favorite thing about the hotel was the location. The property is located in a safe location with guards before entering the neighborhood. We rented a car so it made it easy to get everywhere, highly recommend.
The pool closes at 7pm fyi, even though they initially told us it closed at 8pm my 11 year old found that upsetting. I let them know about the misinformation but they didnt care and really couldnt tell me what time the pool closed. Pools should stay opened until 10pm at least.
Close your drapes because the ac in the room was preset, so be preparred for the room to be a little hot especially after a day in the sun.
The food was below average besides the steak house. There was alot of reheated food at the buffet, everything was dry and overcooked. Unfortunately had to throw alot away. RIU do better, quality control.
Recommend the lemonade at the bar.
Recommend the party on Friday that was fun.
Recommend the Michael Jackson show on Sunday.
The hotel for cost..not worth it, keep looking.
Rogelio
Rogelio (6 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2025 年 8 月 4 日
In need of a renovation/update. The hotel staff is wonderful. A few of the “green shirts” or shift leads I believe, are a little fussy. Hotel management is great. Entertainment staff is amazing. Great stay. If we came again, we may stay at Tequila or Playacar and then hang out at Yucatán during the day (mostly because of room accommodations).
Tiffaney Nicole
Tiffaney Nicole (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Todo muy bien
Oscar R
Oscar R (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 31 日
No coments
Mónica
Mónica (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Claudia Elisa
Claudia Elisa (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Muy buena
Natalia Marie Rivera
Natalia Marie Rivera (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Excelente
Soldelix
Soldelix (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 23 日
RIU Yucatan was great. Food was very good and drinks even better. All the staff were very friendly and helpful.
Brent
Brent (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Great place
Chris
Chris (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 17 日
Great check in room was clean love the food we encountered a miss understanding with Melisa she was rude unpolished the way she handled things but everyone else was great service like Betty from the bar.
Sergio
Sergio (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Izamar
Izamar (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
Overall nice stay. More entertainment would have been better.
Christopher Aguinaga
Christopher Aguinaga (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 2 日
While the area was fine, the staff was great. The pools weren’t always clean.. the pool by the lobby was clean, but the pool by the ocean was dirty every day.
Julie
Julie (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Exelente todo pronto volveremos
Piedad
Piedad (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 2 日
silvia
silvia (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 1 日
Love Riu. Staff is always attentive and kind. Highly recommend for your vacation!
Baylee
Baylee (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 1 日
It’s a very nice property with great food, entertainment, amazing customer service throughout the resort.