Terrible service inefficient no room service, one lift working out of three, upon check in waited 20 minutes unmanned reception, then key didn’t work, I had to call for the Bath Robes and Slippers, indoor spa pool broken, no restaurant or bar open no breakfast, no chopping board in full kitchen, stuck on level 3 for nearly 30 minutes at 8.30am and a new Mother had to deliver breast milk to a customer waiting in the Lobby then got locked in the stairs area luckily I heard her, no toilet in the Lobby area, no trolley service when checking out I had to go down get the trolley myself with my husband in the wheelchair, dirty old Balcony and furniture, this hotel is not a 4 star international hotel more likely a 2.2. Extremely disappointed 😢 especially being New Year’s Day given my entire family stayed 4 years ago for Christmas and Boxing Day and service and facilities were great therefore I suggest Expedia revisit this hotel simply not worth $255 for there Tower Executive Suite and I am requesting a full refund as I have always travelled and stayed and booked with Expedia please advise.