My daughter has a fever, their staff is very helpful!
Bryan
Bryan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年8月3日
Kit Ching
Kit Ching (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2015年9月11日
Jennifer Tsang
Hotels.com 真實旅客評價
8/10 很好
2015年4月24日
Good services provided by a particular staff
We had booked two rooms for Easter holidays. One of the rooms assigned got strange smell.
Kat, the night shift front desk staff, immediate arranged another room for my son though there were only limited options in the evening. Her can do spirit is highly appreciated.
She also followed through in coming day to arrange another room for my son. While my son had not changed the room, we could feel this staff have whole heartly worked for her clients. Leaving a good memory to us during the holidays
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025年3月24日
dimitar
dimitar (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月24日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月24日
Poorly managed and big staffing issues
Stayed here for a celebration weekend, stated it on booking however not even a congratulations on arrival. We've stayed in other hotels for special occasions and always at the least got some response from staff. Check in was a bit of a mare. The lady next to me also had the same problem. At no point of booking I was told they would take a holding fee. Put my foot down and they agreed they didn't need it however this should have been stated on booking. The receptionist really was in his own bubble. Had to ask several times to get an answer about dinner reservations and then later on had an incident with other guests damaging fire exits and emergency signs, he was cheerful and happy about hearing they were damaging hotel property.
Cleaning and waiting staff were impeccable and lovely.
Hotel itself was alright, nice room but I'd expect that paying over 100 a night.
There was an event on and for some reason we were not told on booking, probably would have considered a different hotel due to us actually needing sleep. Our room allocation was incredibly poorly done. We were on the same corridor as a lot of event people and also very close to reception/bar area. I had stated we had a child in our booking so it's very strange that we were placed there, unless they randomly allocate. we were kept awake until 2am with people running and shouting continuously. The staff dont care about controlling customers behaviour at all.
pool staff weren't interested in health and safety at all.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年3月17日
Lewis
Lewis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月17日
Amazing weekend here - staff wonderful and extremely accommodating!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年3月7日
Elliot
Elliot (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月5日
Kevin
Kevin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月4日
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
James
James (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月9日
Disappointing stay
Check in was easy with receptionist friendly and efficient room was spacious and clean
No air con just heaters
No bath robes thought being a spa hotel there would be in the room spa was poor
Booked a table in the restaurant and went downhill . Food was not as hot as you would expect
Was quiet in restaurant and wasn’t approached to see how food was . Usually a nice touch if for in my instance to mention the quality of food . Was offered a 25% discount to only find out when checking out the cost of dining was overcharged with no discount applied
Strange there was no record of receipt
Lady on reception again really polite and helpful sorted bill out but never got 25% discount on food which I should of queried but glad to leave
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
Fab
Warm cookie on arrival, brought to my room and the room was lovely and clean.
Sarah
Sarah (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Emily
Emily (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Great place tonstay
Excellent location. Very friendly and helpful staff. The room was excellent, very clean and tidy. The bed was a little firm for us, but didn’t spoil things too much. We breakfast in the morning and the food was really nice. The hotel is well located and the grounds are very nice.
Would happily recommend it to anyone.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Ricky
Ricky (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Paul
Paul (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月23日
Very poor customer service
Checked in fine and straightforward and lovely evening meal. But went to bed at 10pm and my room was situated right above the bar and close to the stairs, I had to call reception at 11pm as extremely loud and rowdy group of guests so couldn’t get to sleep, eventually had enough so went downstairs at midnight as couldn’t tolerate anymore, after this the bar closed but barely slept after that. Then went for breakfast and the waitress asked for my room number and showed me to my table, I then proceeded to get my breakfast at the buffet. It was then in front of several other guests the waitress came upto me and said you haven’t paid for breakfast to be included , I insisted I had but she wasn’t listening so I had to go reception and then the receptionist even said I hadn’t paid for it either. Once I got my banking app open and showed them I had they said sorry. But this was certainly not good enough and very unprofessional.