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Castello City Hotel

4.0 star property
Family-friendly hotel with restaurant, near Heraklion Port

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castello City Hotel

Aerial view
Front of property – evening/night
Exterior
Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Interior entrance

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is HK$399
HK$478 total
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room (Family)

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Family Room (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Double or Twin Room

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Double or Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Similar properties

View from room
Atrion Hotel
Free breakfast
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (765)
The price is HK$520
HK$603 total
includes taxes & fees
1 Dec - 2 Dec
Atrion Hotel
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About the area

Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • Historical Museum of Crete - 13 min walk - 1.1 km
  • Heraklion Town Hall - 15 min walk - 1.3 km
  • Heraklion Archaeological Museum - 18 min walk - 1.6 km
  • Koules Fortress - 3 min drive - 2.3 km
  • Heraklion Port - 3 min drive - 2.8 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Coffee Island - ‬9 min walk
  • ‪Kαφενείον ο λάκκος - ‬11 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk

About this property

Castello City Hotel

Castello City Hotel features a rooftop terrace and puts you a short five-minute drive from Heraklion Port. For a bite to eat, guests can visit The 5th floor, which serves Greek cuisine and is open for breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge, a snack bar/deli and a terrace.

Languages

English, French, German, Greek, Italian

At a glance

Hotel size

  • 68 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free off-site parking within 328 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Memory-foam mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor – Overlooking the ocean, this restaurant specialises in Greek cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March to 31 October, EUR 7.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late checkout can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guest rooms can be used for EUR 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number 1039Κ013A0004300

Also known as

Castello City Hotel Heraklion
Castello City Hotel
Castello City Heraklion
Castello City
Hotel Castello City
Castello City Hotel Crete/Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Does Castello City Hotel offer free cancellation for a full refund?
Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Castello City Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Castello City Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Castello City Hotel?
Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.
What are the check-in and check-out times at Castello City Hotel?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out are available.
Are there restaurants at or near Castello City Hotel?
Yes, The 5th floor offers Greek cuisine and ocean views.
What's the area around Castello City Hotel like?
Castello City Hotel is a short 1-minute walk from Venetian Walls and 10 minutes' walk from Natural History Museum of Crete.

Castello City Hotel Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Eranuhe, 1-night trip
Verified Hotels.com guest review

2/10 Poor

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bob, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel - Wondeful reception staff
Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Robert, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gary, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Dimitra, 1-night family trip
Verified Expedia guest review

4/10 Fair

No pool, room very small.
Jose, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Maribel, 3-night trip
Verified Expedia guest review

8/10 Very good

Johanna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Satish W, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Nicolas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elise, 4-night trip
Verified Expedia guest review

10/10 Exceptional

A fine hotel for the price. Close to everything.
William, 4-night family trip
Verified Expedia guest review

8/10 Very good

Henry J, 1-night trip
Verified Expedia guest review

4/10 Fair

Matt, 2-night trip
Verified Expedia guest review

4/10 Fair

Bummers
I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Judy, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Assaf, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Yani, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Borislava, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tiffany, 3-night trip
Verified Expedia guest review

6/10 Good

Thomas, 3-night trip
Verified Expedia guest review

2/10 Poor

Terrible cleanliness
Loukas, 5-night trip
Verified Hotels.com guest review

6/10 Good

Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Felipe, 1-night trip
Verified Hotels.com guest review