Service was outstanding except for Concierge. The Concierge does not want to help you enjoy your trip by recommending anything. They only want to sell you a point model for future stays. Very disappointing.
Patricia
Patricia (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Excellent hotel, they make you feel VIP. Any thing you need they help you or answer your questions. Just make you have credit card or book all inclusive because they don’t accept cash at all.
Brigette
Brigette (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月11日
There was jackhammering of concrete all day long. The infiniti pool was closed and fenced off. Bed bugs. As we were not "all inclusive" I could not even brew a pot of coffee or bottled water without 83 peso charge- just ridiculous. "Lazy River" had black mold in non-circulated areas.
Alan
Alan (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月2日
This upscale resort has all of the amenities that you can think of. Unfortunately we didn't have a great experience at check in. According to them a 16 year old is considered an adult and wanted to charge additional fees. A manager was called and was in an authority power trip and threatened us to cancel our reservation. Some stuff were friendly and others seemed annoyed if you didn't tip give dollars or more. The prices on food and drinks extremely expensive. We were there for a wedding and everything was rushed to the point that champagne was served and was taken away before the toast.
Eva Concepcion
Eva Concepcion (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
james
james (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月27日
Never Staying Here Again
We recently stayed at Villa La Valencia in Los Cabos expecting a relaxing vacation for our anniversary. Unfortunately, our stay was anything but relaxing due to the constant harassment from hotel employees trying to sell time shares or as they like to call it RTU, (right to use).
From the moment we checked in, the pressure was on. At first, it was a friendly suggestion to attend a "welcome breakfast," and get some discounts on activities which turned out to be a high-pressure sales pitch. Initially we were told it would take no more than 90mins….but, despite politely declining everything thrown at us 3hours later is when we got to leave.
The rooms were fine, and the amenities were decent, but none of that matters when you can't enjoy your stay. Rodrigo…who is apparently the last stage of this scam even went as far as to messaging me on WhatsApp after we firmly declined everything.
The pool rules don’t exist….we were told it closed at 8pm however after 2 days we realized that people were there way past 8 and no one would say anything to them. They have an amazing infinity pool which we thought was adults only but you wont get to enjoy it since they let kids go in there and get rowdy. I would strongly advise anyone considering this hotel to think twice if they want a peaceful vacation without being constantly pestered to buy a time share or enjoy the pool with their significant others.
Save yourself the headache and stay somewhere else.
Aram
Aram (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Christina
Christina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
Excelente
Maria
Maria (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月8日
Beautiful grounds and view of the ocean
I love the lazy River and the infinity pool both very beautiful. The food was a little expensive even if you use the inclusive.
Debbie
Debbie (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月3日
The staff was so friendly and professional. Food was delicious!! And the pools and beach were lovely!
Erik
Erik (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月2日
The resort was beautiful and had great service. The trip would have been near perfect if it wasn’t for an extra charge they added to our room during check out. At check-in, we were told two separate times, by two separate employees, that we had resort credit that we could use anywhere on the resort. During check out we were told that this was only a “Spa credit” and that the employees were wrong during check-in. We had to pay everything we bought during our stay, and we lost our “Spa credit” as well. We were told that there was nothing they could do about it, even though their employees were the ones who told us the false information at check-in.
Vladimir
Vladimir (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月18日
Great place for a vacation
This was the best place we ever stayed. The property is amazing and the service is impeccable. All the rooms are roomy with a big balcony and a great view. We can’t wait go back for another stay.
Michael
Michael (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月18日
Beautiful and clean resort but the restaurants are over priced. Needs more entertainment to go with the awesomeness of the resort.
Francisco
Francisco (3 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2024年6月18日
Lee
Lee (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月12日
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月9日
Excellent food and service! Looking forward to going back.
James Paul
James Paul (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月5日
William
William (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月29日
Hope
Hope (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月19日
.
Guillermo
Guillermo (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月13日
Amazing
ERIC
ERIC (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月12日
Loved this place, went for my mom’s birthday and she fell in love. The staff is amazing, food is great and the property is great. Will definitely come back
Yveliane
Yveliane (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月8日
Great
Ivan
Ivan (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月4日
Javier pool Captain was great always care about our experience given Us the best service.
Also Raul pool server super professional.
Ernesto
Ernesto (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月1日
Front staff need to communicate clearly about the options the visitors have. They lack with the communication and it make big differences.