My room was dirty upon arrival. There were lots of hair in the bathtub and the sheets were dirty. The bed was not comfortable at all. I called the front desk and housekeeping several times within minutes of entering my room, no one answered. I walked across the street to the lobby and made the front desk staff aware of my issues and Moe assured me that he’d request a full cleaning of my room the following day (which meant I had to just deal with the dirty sheets and bathtub until then), housekeeping never came during my entire stay. I called front desk and housekeeping everyday to remind them of the issues, but no one answered the phones at all. On my last day, housekeeping knocked several times an hour before checkout time, 11am. This stay was not very pleasant and I will not be staying here again due to the poor conditions of the hotel and lack of concern and communication from the hotel staff. I do not recommend this hotel. On another note, RJ’s restaurant staff were wonderful and the food was okay.
Ashley
Ashley (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 20 日
The shower knob broke and I couldn't turn the water off. I reported it to the main office and a work order was put in. I explained it to a maintenance tech who was standing near the office and told him what was going on that I had no way to trun the water off, his reply was let me check if I have another knob to replace it. Never followed up .
Water still running. I seen another maintenance personnel explained to him what was going on. His reply I will check. Never followed up. I went to a local Walmart and purchased a pair of pliers to shut the water off. After there paying 39.00 for property warranty this should have been fixed ASAP. I checked out today and no maintenance tech ever showed up
I don't no if there is and thing that Hotel.com can do but I requesting some type of conversation for my stay
Ricky
Ricky (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Maurice
Maurice (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 13 日
Highly do not recommend
Our room was absolutely small and dirty with a huge standup rug and dirty dishes in the clean silverware drawer, called upfront multiple times for house cleaning, and nobody came, asked for a refund and was denied due to all of the issues in the room. They said they do not do refunds, even though it was the same night that I asked. We live here locally and I take my daughter to a resort for the weekend every time she gets honor roll , this was by far the worst one we have stayed at. They wouldn’t even offer local discount and the price for the room compared to the condition and quality was absolutely insane and not what we expected at all.
Breanna
Breanna (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Great
Sandra
Sandra (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 6 日
Avoid Caravelle
Check in was super slow, had to pay $24 for the weekend for parking and the parking garage was so small. It was difficult to navigate and I ended up messing up the front of my car. The room smelled musty and old. No maid service showed up for fresh towels or to empty trash.
Jennifer
Jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 6 日
Daniel
Daniel (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Laurie
Laurie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 29 日
Would definitely pick a different hotel to stay at. Had issues with the water in the shower, they sent maintenance in after 10pm to try to look at it and “fix” it and was in and out the room for a good 30-45 minutes
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 29 日
Nice get away.
The front desk help was great. I don't know the front desk employee name, but he was a big help.
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
we had a blast and plenty of room whole property was smoke free only downside
Michelle
Michelle (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
John
John (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 25 日
Katie
Katie (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 24 日
Staff at check in were very slow and rude. They were not helpful and expected us to know where to go.
Beds were terrible.
Location was good even with the slight walk to beach. Pool and amenities were good.
christina
christina (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
sue
sue (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Lance
Lance (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 22 日
The room smelled like an old smoking room. It was nothing like the photos.
Very old and out of date. The drains for the sink and tub didn’t drain well. The tub wall had missing tiles.
I was also billed twice for parking.
Adrian
Adrian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 21 日
We enjoyed the room as itself from the decorations to the way the resort looks as a whole. Parking is tuff in the garage once they are full but with so many people I can understand it. The beds were small compared to our normal expectations but they were comfortable.
Milo
Milo (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 16 日
Average stay
Average for the area. Parking fee was $12. Better to include in overall price.