When we arrived the attendant acted like we didn’t have a reservation. Luckily they had a room for us. The drain in the tub was not working there was standing water in the shower- very gross. The temperature control didn’t work in the room so it was so hot. It only would go warm and couldn’t get it to cool at all. For the price would have expected things to work properly.
Kayla
Kayla (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 11 日
cancellation terms
my fellow traveler was hospitalized the day we were supposed to leave. By the time I left there(the hospital), I went to cancel our reservations and I read that the time was 4: 59 to cancel..it may have been 30 minutes too late. I did appeal and started a conversation with someone named Sharuke who stated he would help me with a refund...I don't know how to reach him and would surely like to know the state of my reservation.
Sincerely,
Mary Ann Ruesing
btw, we have another trip coming up and had intended to use hotels.com again
Mary Ann
Mary Ann (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
Dated hotel.
Overall the hotel was decent. Its an older hotel and casino and it does show, however for the age everything was cleaned to the beat of the house keepings ability. Worst part about the stay and a huge negative star for us is, there was no coffee for the morning wake up. The brew brothers coffee wasnt good and we could not access it until 7 am. Not a good combo for people who wake up at 4 am normally. All staff was amazing though.
Alex
Alex (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 6 日
Stay
We stayed in KC towers not the best condition but still pretty nice house keeper did walk in while I was in bed after I paid for late check out so not to organized but it’s okay other than that 4/10
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 5 日
Joshua
Joshua (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 2 日
The Kansas City Tower is a bit run down,but overall very comfortable.
Christy
Christy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Nice big rooms
The hotel was very nice, Our room was spacious and clean. Only down side was lack of towels. Only one bath towel in the room. Not a big deal! Casino was smaller than I expected and very smokey. That didn’t have any effect on the hotel. I would recommend staying there.
Jami
Jami (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Jeffrey
Jeffrey (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 22 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
Alisha
Alisha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 9 日
Whitney
Whitney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 5 日
Russell
Russell (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 1 日
Disappointed
Room was dirty. There was trash in the trash cans and dirt under bathroom sink floor corner. Bed was questionable if sheets were fresh.
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 31 日
Tiffany
Tiffany (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 30 日
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 28 日
There's barely any food options and no room service.